The COVID-19 pandemic has seen a dramatic migration of people to work from home. TCS research found the shift is likely to last for some time. The 287 large enterprises surveyed said an average 40% of their employees would be working primarily from home by 2025. Last summer, the average company we surveyed had 64% of their employees working primarily from home -- seven times the percentage just prior to the pandemic.
The shift from in-office to hybrid work teams raises a key question for leaders: How can they make remote work more productive and engaging for employees in the new work order? That’s a big issue, and it is the one I discuss in the latest edition of TCS Perspectives. As global head of human resources at our company, a global firm with more than 469,000 employees, I have been living this issue every day for the last 12 months.
TCS sees the shift to a hybrid work environment (some people in the office, some at home, others at client sites) as an opportunity to improve our performance for clients. We have committed to a ‘25x25’ vision – a TCS workforce model for the year 2025 in which at any point in time, we will need only 25% of our workforce to be in our offices and an associate needs to spend 25% of his/her time in the office to be 100% productive. It has led us to create a service for clients who need help in supporting their hybrid workforce models. We call the service the Secure Borderless Workspaces model.
How can leaders manage this new work order? In my Perspectives article (Building a Powerful and Passionate Remote Workforce), I present five ways through which they can foster a culture of purpose, engagement and performance among far-flung workers. In this blog, I will describe one: keeping managers and employees digitally engaged.
During the pandemic, technology like online messaging platforms and video calls keep teams on the same digital page. But with fewer in-person interactions, people can feel like they have less access to managers and colleagues. They can all miss the camaraderie of the workplace.
What leaders must do is promote remote social interactions. Here are but two ways to do that, which I expand upon in my article:
Leaders have many more tools in the tool bag for building a highly productive remote workforce. I invite you to read about them in my new Perspectives article.