The TCS experience
Five industry examples that illustrate the type of benefits Azure can provide.
Pharma: Clinical data collection and analysis is a critical part of the drug approval process. A pharma vendor wanted to create an AI-based analytical platform. It used Microsoft’s Intelligent Data Platform with data storage in Azure Data Lake. Other tools included Azure Synapse Analytics, Azure Databricks and Data Factory, Azure Active Directory, Purview, Azure Kubernetes Service, and Power BI visualization. The overall system reduced manual intervention by 90%. More importantly, it reduced medical reviewer time by 90%.
One of the most exciting results was that the system could be reapplied in future clinical trials. And it reduced drug development time by a year, leading to a multi-billion-dollar benefit.
“Now that we have [our AI solution], I can imagine that our fragmented infrastructure might organically merge into a cohesive technology platform. This means we can focus on complex data rather than on complex technology,” said the company’s Vice President, Head of Clinical Data Sciences and Analytics.
Manufacturing: Large manufacturers can also benefit from Azure. A company with over 250 factories suffered from poor real-time production data, bad diagnostics analytics, and trend analysis. Inadequate failure analysis meant poor capacity utilization and inefficient shift data handovers.
The solution involved the Generic Digital Operating System. It provided a more digitized operation, more use of IoT, cloud and augmented reality. Microsoft solutions included Microsoft IoT Runtime, OPC Publisher, Edge SQL and multiple modules from the Microsoft Edge/HCI stack.
The benefits included data processing based upon criticality and latency, an abstraction layer that integrated older standards, an overall information modeling approach, integration with a corporate data lake, both real-time and batch processing for better decision making, support for advanced analytics, modelling and real time inferencing.
Retail: A large retail client with over 8,000 stores completed almost a billion transactions a year. On average, it services eight million customers per day. Its migration to Azure enabled it to manage 40,000 transactions per second.
TCS helped this client improve its data management by enabling it to manage data across multiple stakeholders, customers, and suppliers. The client’s previous siloed approach separated the technologies of storage, processing, and delivery. It now uses Azure Databricks and Azure Synapse Analytics, Azured Data Lake Storage and Azure SQL Database. It uses Azure Cosmo DB for managing microservices that have sped up dispensation and the data warehouse.
The net result is faster transactions that can support the internal staff at retailers and service centers in minutes, not days. Democratizing of the business analytics via dashboards and Power BI also makes data available when needed throughout the organization. This type of capability is important for its current and growing role of being an advisor to customers and stakeholders.
Read more about TCS and Microsoft in the retail industry on CIO.com
Real estate: Often, legacy code affects business success. A realty major replaced its old systems with a move to Azure Event Grid. This new capability avoided loss of customers, upped repurchase rates, and minimized software delays and feature launches. With more than 30,000 customers, the company has experienced major and positive outcomes. Three highlights include:
- 60% fewer support tickets
- 35% higher occupancy
- 45% increase in sales conversions
Financial services: A global financial services client migrated more than 1,000 applications to the Azure environment in just six months. The benefits were significant:
- Big savings. $600,000 in 2022 and $1 million in 2023 projected.
- A 50% reduction in operational costs from migration to the cloud.
- Improved compliance with the client’s Governance and Security Model.