New world order
The COVID-19 pandemic led to businesses reimagining the work, the worker, and the workplace.
As with any other industry, this has resulted in telecommunications companies focusing on environmental, social, and governance (ESG) factors.
According to the Greenhouse Gas Protocol – the global accounting standard for greenhouse emissions – telcos have reasonably navigated Scope 1 (direct emissions) and Scope 2 (indirect emissions from energy sources). Scope 3 emissions, that are not associated with the operator itself but which the organization is indirectly responsible for, are harder to track. A significant part of Scope 3 emissions come from the workplace.
The ESG framework assesses how an organization can nurture its workforce and empower its human capital amidst rapidly changing environmental, social, and economic systems. Creating sustainable workplaces is now a critical requirement for communications service providers (CSPs) in their journey toward net zero.
Environmental and social factors are key to transforming telcos’ sustainability strategies.
The global energy crisis, increased pressure from stakeholders, and the emergence of new digital technologies are additional stimuli for communications and media firms to transform their ESG strategies. These include tracking greenhouse gas emissions, finding a solution for the energy consumption of end-of-life equipment, and dealing with the challenges of a global customer base.
CSPs can now consciously connect people and organizations to their digital society, increasing transparency and building effective dialogue without compromising on ethics and integrity.
Rethink how workplaces are utilized, create space for social responsibility, and ensure a healthy governance system.
Telcos need to become centers for promoting teamwork through skill workshops and social and creative exchange. For a sustainable workplace, telcos should take a holistic approach by: