So how would you describe your capabilities now? Where are you strongest?
We’re still very early in our journey of finance transformation. For us, the pandemic didn’t really create the need – it accentuated the need for us to enhance our skills and competencies. So I think we’re now at the assessment stage, where we try to understand what we need in order to forecast and plan efficiently.
On the positive side, we have made significant strides because we have had to adapt to new ways of working and modify our processes as we go. In terms of data capabilities, I think the key for us is to be detailed and granular, and the most important area to focus on is revenue. It’s not as difficult to tackle operating costs – mainly because the drivers behind those haven’t really changed.