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Shankar Narayanan

President and Global Head, Retail and Consumer Distribution and Goods, TCS


  • With customers ordering from their homes, the last year has been one of upheaval for numerous retailers around the world.
  • The retailers that have thrived are the ones that provide superior customer experiences that unify their digital and brick-and-mortar operations.
  • UK home improvement chain Kingfisher, consumer electronics giant Best Buy, and U.S. grocery chain Kroger are among retailers that are thriving in an increasingly digital world of retailing.