Challenge
BT wanted to transform legacy learning management system to improve colleague experience
As part of learning transformation, BT wanted to improve colleague experience and create opportunities for learners to develop skills and capabilities. The legacy learning management systems were not scalable and unable to provide multi-channel learning. Lack of seamless integration with third-party applications, mobile access and social learning was impacting colleague experience and made employees feel remote and disengaged. Further, the fragmented systems and process variations across business units were leading to admin overheads and increased complexity in overall data control.
Solution
SAP SuccessFactors learning management system helped improve learning experience
. Delivered on the SAP SuccessFactors platform that covers more than 170,000 users across over 70 countries, the solution is built with human-centric design approach keeping colleague experience at its heart. The empathy-based solution captured experience touchpoints in the persona journey and elevated them by applying industry best practices. The solution leveraged TCS’ hybrid agile methodology and show-tell-touch approach to accommodate dynamic business requirements. It helped to drive multi-channel learning across social platforms such as LinkedIn Learning with centralized reporting for data control.
TCS’ standardized data formats across all integrations ensured that the migration from legacy to the new platform had minimal impact on existing integrations. TCS’ migration approach delivered more than 300 GB of learning content migration, some 15,000 courses, and over 3 million historical records using the Machine First Delivery Model (MFDM™). The solution provided on-the-go learning via mobile, self-learning, persona specific notifications reports, and other custom functionality that delivered modernized user experience and improved compliance.
