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    Where adaptability meets advantage

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    • Perpetually Adaptive Enterprise Press tab for submenu items

      Where adaptability meets advantage

      At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

      Adaptability starts here
    • Industries
      • Banking
      • Capital Markets
      • Consumer Packaged Goods and Distribution
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      • TCS ADD™
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      • TCS ERP on Cloud
      • ignio™
      • TCS iON™
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      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

      Discover the difference
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      Discover why customers choose TCS

      We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.

      Read our customer success stories.
    • Events

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      11 Nov 2025 TCS Energy Forward Forum 2025
      04 Nov 2025 Meet TCS at World Drug Safety Congress Americas 2025
      14 Oct 2025 TCS at Dreamforce 2025
      View all
    • Analyst Recognition

      Recent recognitions

      18 Sep 2025 Emirates NBD Transforms Payments and Reengineers Banking Operations
      01 Aug 2025 TCS a Leader in Experience-Led HR Transformation Services: NelsonHall
      17 Jul 2025 TCS a Leader in Life and Annuities Insurance BPS and Third-Party Administrator Services: Everest Group
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      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
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    Europe’s largest ever survey of business leaders ranks TCS #1 on both performance and customer satisfaction

    Share TCS Ranked #1 for Customer Satisfaction & Performance by Whitelane
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    TCS ranked number one for both customer satisfaction and performance by Whitelane Research

    • 1470 ‘C-Level’ Officers from Europe’s top companies across 13 countries rated TCS with the highest general satisfaction (80%) in the industry, ahead of 22 other top IT services companies
    • Ranked #1 in nine countries across Europe: UK, France, Germany, Switzerland, Nordic Region and Austria, Top 3 in Spain, Belgium and Netherlands, #1 in both Application Services & Infrastructure Services
    • Dominated industry by securing highest score on 7 key performance indicators(KPIs) across service delivery, relationship management and transformation capabilities

    LONDON | MUMBAI, January 29,  2015: Tata Consultancy Services (BSE: 532540, NSE: TCS), a leading IT services, consulting and business solutions organization, has been ranked number one for both customer satisfaction and performance in a European-wide survey of service providers conducted by Whitelane Research. In the largest such initiative ever undertaken,  the survey polled 1470 ‘C-Level” officers ( CEOs, CIOs, CFOs, COOs, CTOs etc.) from top IT spending organizations in Europe, controlling over 4,200 IT contracts across 13 countries. The survey evaluated performance and levels of satisfaction with 23 leading IT services companies operating in the continent.

    TCS emerged as the clear leader in the survey, with the highest general satisfaction level in the industry (80%), ranking #1 in terms of satisfaction across nine countries in Europe including the United Kingdom, France, Germany, Switzerland, Austria and the Nordic region (Sweden, Denmark, Norway and Finland), as well attaining a top three spot in Spain, Belgium, Luxembourg and the Netherlands. The company was also rated #1 in both Applications Services and Infrastructure Services (comprising Data Centers and End-user services).  In terms of the performance report, the company dominated the results with the highest scores in an overwhelming 7 out of 9 Key performance Indicators (KPIs): Service delivery quality, reporting quality, pricing, proactivity, escalation effectiveness, account management quality and creation of business value.

    Satisfaction rates in the IT industry overall are on an increase with a 2% general increase in 2014. Notably non-financial drivers are gaining importance over financial drivers in decision making, indicating a maturing market with high level of trusts in service providers, with TCS leading the field. Europe’s business leaders stated that their sourcing decisions are now more led by a focus on core business (56% of respondents ) while the ability of a partner to support business transformation was the fastest growing factor (34% of respondents, up from just 25% in 2013).

    Jef Loos, Head of Sourcing Research at Whitelane Research, added: “This is the most exhaustive survey of the market that we have ever conducted and it continues to show a very strong result for the entire IT industry, with TCS at the helm. The clients of the company in particular rated it very highly on proactivity and on its ability to deliver real value to their business. Remarkably, despite its high growth rates, TCS has managed to retain the topmost position in satisfaction for both its large (above €10 million) and small accounts (below €10 million) a strong indicator of its consistent account management quality.”

    About Tata Consultancy Services Ltd. (TCS)

    Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT,  BPS, infrastructure,  engineering  and  assurance services. This is delivered through its unique Global Network Delivery Model™,recognized as the benchmark of excellence in software development. A part of the Tata group, India’s largest industrial conglomerate, TCS has over 318,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $13.4 billion for year ended March 31, 2014 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at www.tcs.com.

    Follow TCS on Twitter.

    TCS media contacts

    Corporate Communications & India

    corporate.communications@tcs.com

    saxena.kritika@tcs.com

    +91 22 6778 9999

    shreya.bhandary@tcs.com

    +91 22 67789098 

    Asia Pacific

    y.tham@tcs.com

    +65 6372 4822

    Canada

    tiffany.fisher@tcs.com

    +1 416 456 7650

    Latin America

    alma.leal@tcs.com

    +521 55 2095 6098

    Australia and New Zealand

    francesca.newby@tcs.com

    +61 414 902 440

    Europe

    roland.bagen@tcs.com

    +46 70 3178024

    Japan

    douglas.foote@tcs.com

    +81 80 2115 0989

    Middle East & Africa

    pragya.priyadarshini@tcs.com

    +971 528656700

    UK

    priyanka.mehta@tcs.com

    +44 7921493382

    USA

    andrew.corcione@tcs.com

    +1 646 617 8221

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