Challenge
Exim Bank wanted to transform its strategy to modernize its core lending platform
Exim Bank was using a Core Banking System (CBS) that was heavily customized, leading to complexity and inflexibility in efficiently carrying out business operations. Unavailability of a 360o customer view was making it difficult to understand customer behavior and deliver a seamless customer experience. Also, the absence of critical data points for monitoring and managing risks, along with lack of real-time data, was causing an increased time-to-market. The duplicated effort of data entry also required innovative technologies for an automatic flow of data from one system to another.
Solution
TCS built a transformation strategy via automation, integration and digitalization
TCS crafted a technology transformation vision to modernize Exim Bank’s IT infrastructure by leveraging its extensive industry expertise, fintech ecosystem, and industry-leading IT product knowledge. TCS conducted a rapid assessment of the current IT state to facilitate automation, digitalization of business processes, and maturity of the client’s technology landscape in order to co-define target business capabilities, application architecture, infrastructure, and information security recommendations. TCS also included an API-based open architecture for external data sourcing plug-n-play to facilitate seamless information flow and analytics-led decisioning. With cloud-first models for new implementations, TCS was able to suggest architecture for state-of-the-art stakeholder experience and compliance with regulatory norms. Additionally, TCS refined the IT operating model, including structure, key future roles, and demand management process.>
“We would also like to take this opportunity to thank you and your entire team, for the quality of service provided during this engagement. We sincerely appreciate your efforts towards detailing each requirement and coming up with quality document. Thank you so much, and we will be looking forward to an excellent continuing business relationship.” - Deepak Bhatia, DGM IT, EXIM Bank
Benefits
Leveraging automation, integration and digitalization to enhance customer engagement.
TCS designed a coherent IT landscape to refine the IT operating model for Exim Bank. TCS suggested leveraging digital technologies to reimagine paperless and automated loan journey for the client and reduce risks due to technology debt.
- Ensured a coherently designed IT landscape
- Refined IT operating model
- Enabled automated digi loan journeys
- Reduced risks due to technology debt
- Provided visibility on current IT
What Made it happen
BFSI companies are looking to move from legacy contact centers to a 360-degree digital approach, augmenting voice capabilities through omnichannel and self-service modules. TCS’ solutions help enterprises adopt data-driven and automation-led customer experience management.
Risk and Compliance functions are looking to drive intelligent interventions in information and control assurance as higher probability of risk demands enhanced controls for effective risk and compliance management. The TCS solution caters to the BFSI industry enabling compliance, driving automation and optimization of costs.
The economic uncertainty resulting from the COVID-19 crisis has made it imperative for banks to relook at their counterparty risk management practices. With TCS’ Early Warning Framework, banks can assess the riskiness of counterparties in near real time.
