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Kalpana Palaniappan

Domain Consultant, BFSI, TCS

Lakshmi Priya Das

Domain Consultant, BFSI, TCS


  • UK’s Financial Conduct Authority (FCA) has introduced the Consumer Duty regulation to protect customers from the potential financial harm certain offerings may unintentionally cause.
  • By ensuring compliance to this regulation, banks will be able to strengthen customer trust and deepen brand loyalty. 
  • However, there is no one-size-fits-all approach as banks will need to design a compliance strategy in keeping with their operational landscape.