At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
At TCS, we help enterprises grow through innovative solutions globally. Adapt and thrive with us.
Banking / Executive Viewpoint
Chandra Mohan Malladi
Head of Financial Services and Digital Payment Innovation, TCS
Libby McDonald
Inclusive Economies Specialist and Lecturer, MIT D-Lab
You have these already downloaded
We have sent you a copy of the report to your email again.
A compelling social need and a tremendous economic opportunity
Tapping the ‘unbanked populations’ offers a chance to address social inequalities, drive inclusive growth and large business opportunity for companies.
Globally, billions of low-income individuals and millions of micro, small, and medium enterprises (MSMEs) are excluding themselves from viable financial service systems hindering the respective country’s sustainable inclusive growth. This calls for a strategic intervention, which some of the countries have undertaken – with varying success. Parallelly, some markets, despite having access to digital financial services show a lukewarm response owing to high financial and operational costs and consumer concerns about the security of financial transactions.
In this executive perspective, Chandra Mohan Malladi, Head of Financial Services and Digital Payment Innovation, TCS, gives the industry viewpoint and Libby McDonald, Inclusive Economies Specialist and Lecturer, MIT D-Lab, gives the academia viewpoint on improving customer behavior with digital financial inclusion and the role of different stakeholders.
The key considerations for creating a digital financial inclusion ecosystem are:
TCS envisions that the next wave of solutions will leverage digital technologies and data science to analyze customers’ dynamic needs to drive mass personalization at scale and deliver financial services at the need of the hour.
AI Agents: The Next Frontier of Financial Services Transformation
Mitigating Non-financial Risks Arising from Generative AI
TCS Helps Nationwide Building Society Improve Communication and CX
Data Security and Privacy in Multi-cloud Environments in BFSI Firms