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Kiran Kumar Komma
Domain Consultant, Capital Markets Industry Advisory, BFSI, TCS
Karthik Dhinakara Ram
Domain Consultant, Capital Markets Industry Advisory, BFSI, TCS
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Digital transformation in banks have continued to accelerate in the aftermath of the COVID-19 pandemic. In particular, investment banks are reimagining customer experience with client engagement models that are driven by digital assistants powered by cognitive technologies. These 24*7 virtual assistants enable banks to offer self-service capabilities to clients and automate workflows.
The industry is witnessing early adopters that are launching digital assistants in multiple areas, such as:
Reimagining the Claims Processing Function with AI Agents
A Centralised Solution for Christelijke Mutualiteit’s Challenges
AmTrust Partners with TCS to Transform E&S Clearance with AI
Leveraging data insights for supply chain risk management in insurance