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Where adaptability meets advantage

At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

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    What we do

    Where adaptability meets advantage

    At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

    Adaptability starts here
    • Industries
    • Services
    • Products and Platforms
    • Research & Innovation
    • Alliances
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
    • High Tech
    • Insurance
    • Life Sciences
    • Manufacturing
    • Public Services
    • Retail
    • Travel and Logistics
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
    • Cybersecurity
    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
    • TCS Research
    • TCS Pace™
    Where adaptability meets advantage
  • Industries expand here
    • Banking
    • Capital Markets
    • Consumer Packaged Goods and Distribution
    • Communications, Media, and Information Services
    • Education
    • Energy, Resources, and Utilities
    • Healthcare
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    • Manufacturing
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    • Retail
    • Travel and Logistics
  • Services expand here
    • Artificial Intelligence and Data & Analytics
    • Cloud
    • Cognitive Business Operations
    • Consulting
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    • Enterprise Solutions
    • IoT and Digital Engineering
    • Network Solutions and Services
    • TCS Interactive
    • Sustainability Services
  • Products and Platforms expand here
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
    • TCS AI WisdomNext™
  • Research & Innovation expand here
    • TCS Research
    • TCS Pace™
  • Alliances
  • Who we are

    We deliver excellence and create value for customers and communities.

    Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

    Discover the difference
    • Brand
    • Leadership
    • Community
    • Sustainability
    • Inclusion
    • Values
    We deliver excellence and create value for customers and communities.
  • Brand
  • Leadership
  • Community
  • Sustainability
  • Inclusion
  • Values
  • Insights

    Discover why customers choose TCS

    We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.

    Read our customer success stories.
    • Events
    • Analyst Recognition
    • Global Studies

    Upcoming events

    27 Dec 2025 TCS at Guidewire Connections 2025
    01 Dec 2025 TCS at AWS re:Invent 2025
    18 Nov 2025 TCS is a Gamechanger Sponsor of Microsoft Ignite 2025
    View all

    Recent recognitions

    15 Oct 2025 From Technical Liability to Digital Dominance: Plaza Premium Group’s Bold Transformation
    06 Oct 2025 Unlocking the Future: 6G & AI for Telcos
    18 Sep 2025 Emirates NBD Transforms Payments and Reengineers Banking Operations
    View all
    Discover why customers choose TCS
  • Events
  • Analyst Recognition
  • Global Studies
  • Careers

    Want to be a global change-maker? Join our team.

    At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

    Join us
    • India
    • Americas
    • Asia Pacific
    • Europe and UK
    • Middle East and Africa
    • India
    • Argentina
    • Brazil
    • Canada
    • Chile
    • Colombia
    • Ecuador
    • Mexico
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    Want to be a global change-maker? Join our team.
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    • Insurance
    • Case Study

    AmTrust partners with TCS to transform E&S clearance with AI

    Share AmTrust partners with TCS to transform E&S clearance with AI
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    Industry

    Insurance This will open an overlay

    Reinventing the Insurance Industry with a Digital-first Strategy

    TCS’ solutions, powered by AI and automation technologies, help leverage partner ecosystems and drive innovation in insurance for business agility and growth.
    Learn More
     about Reinventing the Insurance Industry with a Digital-first Strategy
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    Related Insights
    TCS at Guidewire Connections 2025
    Connect with our experts and learn how TCS helps P&C insurers adopt innovations and build generative AI-ready adaptable systems that maximize business outcomes.
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    TCS at ITC Vegas 2025
    Join TCS at the world’s largest insurance summit and learn how AI is reshaping insurance operations and how these innovations are driving shifts in the sector.
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    Join us at the world's leading risk management event where we will host sessions on AI in finance risk management, transforming regulatory compliance, and more.
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    Highlights

    • AmTrust wanted to use AI and automation technologies to deliver comprehensive quotes faster to brokers for Excess and Surplus (E&S) insurance policies. 
    • TCS provided end-to-end consultation and implementation support to the leading global commercial insurance company, resulting in a new comprehensive E&S clearance process.
    • The new AI-driven system and faster clearance process has strengthened relationships between AmTrust’s underwriters and broker partners.

    On this page

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    Overview Challenges Solution Outcome

    Overview

    AmTrust’s spirit of entrepreneurialism and innovation drives growth

    AmTrust Financial Services, Inc. is a global property and casualty insurance company headquartered in New York, NY. It strives to deliver outstanding insurance and risk solutions to its clients and partners through innovation, niche expertise, and unparalleled service.  

    Challenge

    AmTrust’s Excess and Surplus division wanted to use AI to speed up its clearance process.

    Main street businesses can have complex insurance needs, so they typically work with a broker to get competitive quotes when looking for policies. To solicit these quotes, brokers will email the small business’ needs to several insurance companies and expect a response in hours. Quotes for non-standard small businesses are handled by AmTrust’s Excess and Surplus (E&S) division and, like most insurance companies, its clearance process was primarily done manually.

    AmTrust wanted to use artificial intelligence (AI) and automation technologies to speed up its clearance process and help build stronger relationships with their brokers and partners, as well as current and potential clients.

    AmTrust was able to successfully expand their use of AI to their E&S unit working with their longtime technology partner, TCS.

    How AmTrust used AI to speed up its E&S clearance

    Transcript downloading Download transcript

    Solution

    TCS transforms AmTrust’s clearance process with AI and automation technologies.

    Working closely with AmTrust’s Global COO, Ariel Gorelik, and the IT team, TCS conceptualized the solution design, platform choice, and delivered the end-to-end implementation. TCS helped AmTrust navigate the complexity of the business rules and workflows along with the unstructured new business submission process submitted by broker partners. Using a low-code, AI-based automation platform, TCS transformed the entire clearance process, making the transition seamless and the new process more efficient. The solution involves AI based classification, extraction of data from email attachments followed by data validation and automation of clearance process with provision to auto route cases that needed manual intervention. The solution was implemented within 12 weeks, followed by roll out to cover all E&S products.

    Now, the new AI-driven solution properly formats data that comes in any shape or form, so it can be extracted and ingested into AmTrust’s technology stack. Once all automations are run, AmTrust underwriter receives an account and shell quote that is ready for customizing to the potential small business’ needs.

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    With excess and surplus growing more than twice the speed of the entire insurance industry, AmTrust has an extraordinary opportunity. Working with TCS on this inaugural E&S AI project not only helped us set a new standard for clearance processes, but also helped our underwriters strengthen their relationships with broker partners.

    Ariel Gorelik

    EVP, Global Chief Operating Officer AmTrust Financial Services, Inc.

    Outcome

    AmTrust’s first AI implementation for its E&S clearance process was successful across many layers.

    • AmTrust’s new automated and AI-driven E&S clearance process has improved the broker experience and created goodwill with independent brokers.
    • Through use of automation and AI, turn-around times for initial underwriting response have been reduced from a few days to same/next day. More than 80% of submissions are processed in less than four hours after the broker submits a request for a quote.
    • In AmTrust’s E&S space, there has been an increase in quote submission volumes for the last six months. The ratio of the number of quotes issues versus the policies bound has also improved for four out of the last six months.

    Related reading

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