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      Where adaptability meets advantage

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      Adaptability starts here
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      17 Jul 2025 TCS Ranked Among Top 20 Global Technology Brands in Brand Finance Tech 100 2025 List
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      10 Jul 2025 Robust Order Book and Operational Resilience mark TCS’ Q1
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    • CMIS / case study

    British Telecom Boosts Trader Collaboration

    TCS transforms trader voice solution for the UK telecom major

    Share BT enhances trader voice solution to deliver business objectives
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    services

    Network Solutions and Services This will open an overlay

    Reimagining 5G and network solutions for future businesses

    CSPs and businesses need smart and resilient networks to unlock the power of new technologies. Learn how your business can grow with our network solutions.
    Learn More
     about Reimagining 5G and network solutions for future businesses
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    Explore more about RIS technology, its cost and sustainability benefits, and how it will enhance signal quality for the users in the 5G advanced and 6G era.
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    Learn how the ZTDD approach helps CSPs drive network transformation, deliver faster, more reliable network deployments, and enhance customer satisfaction.
    White Paper
    18 Jun 2025

    CHALLENGE

    British Telecom steps up focus on unifying trader voice collaboration

     

    Trader voice is a critical element for collaboration on trading floors. British Telecom was keen on deploying unified communications for the trading domain. However, the challenge was to develop a trading solution that could improve business agility, increase revenue, and enable remote support capability, while delivering on business objectives in an increasingly competitive environment. The need of the hour was to develop a cost effective and resilient trading voice solution that could interoperate with complex network infrastructure, enable faster collaboration as well as improve analytics.

     

     

    SOLUTION

    British Telecom builds a collaborative trading environment.

     

    Leveraging their ten-year-long partnership with TCS, British Telecom transformed the trader voice solution to a unified communications solution. TCS first developed a proof of concept on VoIP technologies and onboarded a team with thorough understanding of BT’s landscape and varied technical skills.

    The TCS team comprising technical, domain and functional experts helped the client leverage automation and cloud technologies to deploy a robust and agile solution. This in turn supported seamless migration from legacy technologies to faster and cost-effective voice solutions, while enabling real-time business decision-making. It allowed the traders to handle voice, video and instant messaging on multiple platforms, while improving customer experience and driving down cost.

     

    Benefits

    British Telecom boosts customer experience.

     

    British Telecom partnered with TCS to develop an effective unified communications solution for improved collaboration on the trading floors. The robust platform has in turn made the BT trade product fault tolerant. TCS utilized its expertise in the telecom domain and digital solutions to develop a fully scalable product that supports a large volume of voice trading activity. This has allowed the telecom major to seamlessly run live sites of the delivered product across the globe.

    Swipe Left
    Swipe Right

    TCS' talent pool aided BT with the right fit at the right time.”

    Finlay Fraser

    Principal Design Architect, BT

    Statistics

    Swipe Right
    Swipe Left
    100%

    of customer calls answered by traders

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