Challenge

Disparate processes and legacy systems were slowing down Hyperoptic’s growth plans.

Hyperoptic, one of the 'fastest ultrafast' broadband service provider with 'full' fibre optic technology entered the UK broadband market in 2011 to deliver gigabit speeds and is now available across 57 UK towns and cities. With an ambitious growth plan to scale the network and increase its subscriber base, the company had been looking to move to a futuristic and scalable ERP platform. Due to the existing fragmented processes across legacy ERP systems, it was essential to unify and digitalise procurement, warehouse, and finance operations for real-time track and trace, enabling strategic business insights. Further, it was crucial to have full visibility of capex and opex in capital-intensive projects.

Solution

TCS designed a scalable ERP platform to transform Hyperoptic’s business operations.

TCS assessed Hyperoptic's strategic priorities and business needs and proposed a simulated and value-driven business case, embracing the SAP S/4HANA cloud version on Google Cloud Platform (GCP). TCS conducted design thinking workshops to develop best-in class solutions and drive the adoption of industry best practices. Leveraging the capabilities of TCS Innovation Lab, Hyperoptic was able to accelerate the development of advanced solutions to support its business needs. The unified business solution transformed the company's procurement, inventory, warehouse, and finance functions, providing a single source of truth, thereby improving core operations.

Fully automated warehouse operations using a radiofrequency (RFID) solution helped the broadband service provider achieve real-time inventory tracking, agility in demand fulfilment, and improved customer services. Digitalised procurement has optimised cycle time and enabled visibility in supply chain operations throughout the project life cycle. In addition, statutory compliance has been improved through SAP Advance Compliance Reporting (ACR).

Benefits

Hyperoptic reaps the twin benefits of superior user experience and improved profits.

With a robust foundation of the SAP digital core, Hyperoptic has embarked on a journey to become an intelligent enterprise, geared to achieve ambitious growth targets. While business KPI-embedded analytics has helped the client with actionable insights for business growth, better financial controls have enabled cost optimisation.