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    TCS is here to make a difference through technology.

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    What we do
    • Overview Press tab for submenu items

      TCS is here to make a difference through technology.

      Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

      Discover all solutions
    • Industries
      • Banking
      • Capital Markets
      • Consumer Packaged Goods and Distribution
      • Communications, Media, and Information Services
      • Education
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    • Products and Platforms
      • TCS ADD™
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      • TCS CHROMA™
      • TCS Customer Intelligence & Insights™
      • TCS ERP on Cloud
      • ignio™
      • TCS iON™
      • TCS HOBS™
      • TCS Intelligent Urban Exchange™
      • TCS OmniStore™
      • TCS Optumera™
      • TCS Tap™
      • Quartz™ – The Smart Ledgers™
      • TCS TwinX™
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      • Jile™
      • TCS DigiBOLT™
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  • Who we are
    • Overview Press tab for submenu items

      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

      Discover the difference
    • About Us
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      Extraordinary expertise leads to remarkable results.

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      Want to be a global change-maker? Join our team.

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      Join us
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      Discover more
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      Recent Press releases

      05 May 2025 Jazeera Airways Partners with Tata Consultancy Services to Power AI-led Transformation, Reimagine Digital Customer Experience
      02 May 2025 IBM, Tata Consultancy Services and Government of Andhra Pradesh to Deploy India’s Largest Quantum Computer in the Country’s First Quantum Valley Tech Park
      30 Apr 2025 TCS Collaborates with SAP to Enable Enterprise-wide GenAI and Cloud Adoption For its Customer
      View all
    • News alerts

      Recent News

      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
    • Analyst recognition

      Recent recognitions

      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
      View all
    • Events

      Upcoming events

      11 Jun 2025 TCS and PTC Present the North America Leadership Forum 2025
      04 Jun 2025 Veeva R&D and Quality Summit: Developing Better Health Outcomes
      19 May 2025 TCS at Sapphire 2025
      View all
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      Tata Consultancy Services Limited
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    TCS Worldwide
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    • Communications, Media, and Information Services
    • Case Study

    Telco du Keeps UAE Connected during COVID-19

    TCS helps leading telecom operator du deliver seamless services for its customers

    Share Telco du Keeps UAE Connected during COVID-19
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    Every day at 6 am in the UAE, there is a team of Tata Consultancy Services (TCS) field engineers on-site at the warehouse of leading telecom operator du (from the Emirates Integrated Telecommunication Company), taking morning briefings and collecting the required stock for the day’s operations. Adhering to social distancing protocol, each member of TCS’ Cognitive Business Operations unit team follows the established health and safety requirements in relation to protective clothing, face masks, gloves and hand sanitizing.

    At the same time, TCS’ office-based staff in India, located in Pune and Kolkata, are connected from their homes using our Secure Borderless Workspaces™ (SBWS™) solution as they prepare to fulfil their responsibilities and provide all necessary support. Through proactive collaboration between these teams, the continued provision of services is ensured as du customers across the UAE experience the standard network performance they require without disruption.

    Indeed, telecommunications has been categorized as an essential service in both India and the UAE following the outbreak of COVID-19, with widespread efforts being carried out in line with various precautions and guidelines. The pandemic has brought life to a standstill across the world – the UAE is no exception – and the vast majority of citizens are staying at home for work, study and entertainment purposes.

    As a leading national organization and our partner in Service Assurance Service Fulfillment (SASF) field delivery for fixed line business, du immediately took many steps to ensure its network and services readiness, and that its teams are equipped to support all customers’ demands. Likewise, TCS also scaled up its operations and delivery resilience, boosting its UAE site by providing personal protective equipment (PPE) to all field engineers who interact with customers while providing services.

    At present, more than 230 frontline field engineers have collaborated to deliver telecommunications services with no disruption to service standards. Furthermore, over 220 associates from TCS’s India office are providing all necessary support remotely as such business functionality becomes the new normal.

    Applauding TCS’ efforts, du stated, “We would like to commend TCS for their sustained cooperation and support, especially during this critical period. As the front liners in our industry, the tremendous individual and collective efforts from everybody associated with TCS are truly appreciated. Working day and night in line with the highest professional standards, the entire team is invaluable to du as they ensure our clients and customers are satisfied. We are proud of the partnership we have with TCS and feel very fortunate that they are handling a multitude of aspects related to operational efficiency and continuity.”

    “We would like to commend TCS for their sustained cooperation and support, especially during this critical period.” -du management

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