Navigate the AI era with confidence. TCS helps you turn AI into a strategic partner that empowers talent, reimagines processes, and accelerates business transformation.
We deliver excellence and create value for customers and communities - everyday. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
Point of views, research, studies - on the latest themes - to help you expand your knowledge and be future ready.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
Naveen Arora
Practice Lead, Services Platform Group, Communications, Media and Information Services, TCS
Prachi Gupta
Business Consultant, Network Solutions Group, Communications, Media and Information Services, TCS
Deep Solan
Technical Consultant, Services Platform Group, Network Solutions Group
You have these already downloaded
We have sent you a copy of the report to your email again.
Customer expectations are rising, and connected customers are more demanding than ever. From banks and streaming media outlets to broadband internet providers and e-commerce companies, every consumer-facing brand needs to proactively engage with customers. What exactly does this mean for contact centers?
Customer experience transformation demands:
⦁ Companies to redesign from the ground up for providing superior customer and agent experiences.
⦁ Contact centers must move away from being a reactive cost center and transition into an experience-driven profit center.
As companies rethink their value propositions, they will need to rearchitect the contact center around two dimensions. First, companies should identify up-selling and cross-selling avenues for enhanced revenue generation. Second, improve the customer experience by enhancing agent experience.
Highlights of TCS at TM Forum’s DTW Ignite 2026
2/4Virgin Media O2 Adopts Cloud-first Strategy for Data Transformation
3/4AI in Media Enterprises: Driving Long-term Growth
4/4TCS Powers Vantage Towers’ AI‑driven Landlord Experience