- Overview Press tab for submenu items
TCS is here to make a difference through technology.
Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.
-
Industries
-
Services
-
Products and Platforms
- Overview Press tab for submenu items
We deliver excellence and create value for customers and communities.
Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
-
About Us
-
Research & Innovation
-
Our Brand
- Overview Press tab for submenu items
Extraordinary expertise leads to remarkable results.
We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.
-
Customer Stories
-
Perspectives
-
Global studies
-
Topics
- Overview Press tab for submenu items
Want to be a global change-maker? Join our team.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
-
India
-
Americas
-
Asia Pacific
-
Europe and UK
-
Middle East and Africa
Overview
India
expand here
Americas
expand here
Asia Pacific
expand here
Europe and UK
expand here
Middle East and Africa
expand here
- Overview Press tab for submenu items
Find the latest news about TCS in our Newsroom
Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.
-
Press releases
-
News alerts
-
Analyst recognition
Recent recognitions
View all -
Events
Upcoming events
View all -
Media kit
- Overview Press tab for submenu items
TCS works hand in hand with world-leading investors.
Tata Consultancy Services LimitedNSE:TCSINR -
Management Commentary
-
Financials
-
News and Events
-
ESG
-
Resources
Overview
Management Commentary
expand here
Financials
expand here
News and Events
expand here
ESG
expand here
Resources
expand here
Top Results
Showing
10
01 - 07
You have these already downloaded
We have sent you a copy of the report to your email again.
Going beyond calls and emails for resilient, future-proof contact centers
Customer expectations are rising, and connected customers are more demanding than ever. From banks and streaming media outlets to broadband internet providers and e-commerce companies, every consumer-facing brand needs to proactively engage with customers. What exactly does this mean for contact centers?
Customer experience transformation demands:
⦁ Companies to redesign from the ground up for providing superior customer and agent experiences.
⦁ Contact centers must move away from being a reactive cost center and transition into an experience-driven profit center.
As companies rethink their value propositions, they will need to rearchitect the contact center around two dimensions. First, companies should identify up-selling and cross-selling avenues for enhanced revenue generation. Second, improve the customer experience by enhancing agent experience.
Related reading
1/4
Communications, Media and Information Services
TDC Erhverv enhances IP multimedia services
Customer Testimonial
|
13 May 2025
Opens in new tab
2/4
How emerging technologies are redefining telecom CFO’s role
White Paper
|
28 Apr 2025
Opens in new tab
3/4
Communications, Media and Information Services
Sreekant Gottimukkala
Balancing AI and Regulatory Compliance in Information Services
White Paper
|
04 Mar 2025
Opens in new tab
4/4
Communications, Media and Information Services
TCS Helps Thryv Improve Employee Productivity and CX
Case Studies
|
11 Feb 2025
Opens in new tab
Find out more
What’s on your mind?
We’re here to help! Tell us what you’re looking for and we’ll get you connected to the right people.
Looking for something else?
©2025 TATA Consultancy Services Limited
©2025 TATA Consultancy Services Limited
- Privacy Notice
- Cookie Policy
- Accessibility Declaration
- Disclaimer
- Security Policy
- California Notice at Collection
- Customize Cookies
