At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
Whether it’s running a marathon or helping businesses thrive in applying new technology innovations at scale, we understand what it takes to keep pushing the limits of what’s possible.
We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
At TCS, we help enterprises grow through innovative solutions globally. Adapt and thrive with us.
Naveen Arora
Practice Lead, Services Platform Group, Communications, Media and Information Services, TCS
Prachi Gupta
Business Consultant, Network Solutions Group, Communications, Media and Information Services, TCS
Deep Solan
Technical Consultant, Services Platform Group, Network Solutions Group
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Customer expectations are rising, and connected customers are more demanding than ever. From banks and streaming media outlets to broadband internet providers and e-commerce companies, every consumer-facing brand needs to proactively engage with customers. What exactly does this mean for contact centers?
Customer experience transformation demands:
⦁ Companies to redesign from the ground up for providing superior customer and agent experiences.
⦁ Contact centers must move away from being a reactive cost center and transition into an experience-driven profit center.
As companies rethink their value propositions, they will need to rearchitect the contact center around two dimensions. First, companies should identify up-selling and cross-selling avenues for enhanced revenue generation. Second, improve the customer experience by enhancing agent experience.
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