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CMIS / White Paper
Santhanam Rajan
Head, Industry Advisory Group, Communications, Media and Information Services, TCS North America
Kamalaksha Pai
Consulting Partner and Enterprise Architect, Industry Advisory Group, Communications, Media and Information Services, TCS North America
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AI-led automation in business operations or AI-tomation is one of the most notable communications service provider trends shaping the telco market post COVID-19. An AI-driven cognitive telco holds the key to look beyond operational efficiencies and cost savings and harness automation to unlock significant growth and transformation benefits, while rapidly adapting to changes. CSPs need to leverage a machine first approach with analytics and AI in an adaptive and purpose-centric framework. The focus must span across three key areas: automation in business operations, automation in service delivery, and in service operations. This will help CSPs develop cognitive autonomy to enable:
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