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Energy,Resources & Utilities/Executive Perspective
Sudheer Warrier
Vice President and Global Head, Utilities Business Unit, TCS
Kristine Dery
Research Scientist, MIT Sloan CISR
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While embracing a digital workplace, Utility organizations should keep in mind their diverse workforce which includes energy traders, control room operators, call center workers, and the field force. Their digital workplace strategy should also address challenges such as service disruption and safety risks caused by extreme weather events, aging and vulnerable distribution infrastructure, and need for real time data and communication channels.
In this executive perspective, Sudheer Warrier, VP and Global Head, Utilities Business Unit, TCS, gives the industry expert view point on how a Utility organization can adopt the digital workplace successfully to empower the workforce. This perspective also has a Research Scholar viewpoint by Kristine Dery, Research Scientist, MIT Sloan CISR, who talks about the three things utilities executives should include when developing a digital workplace plan that includes the field force.
Some of the key considerations for digital workplace adoption in Utility companies are:
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