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    • Perpetually Adaptive Enterprise Press tab for submenu items

      Where adaptability meets advantage

      At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.

      Adaptability starts here
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      01 Aug 2025 TCS a Leader in Experience-Led HR Transformation Services: NelsonHall
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      15 Jul 2025 TCS Recognized as a Leader in Healthcare Provider Digital Services by Everest Group
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    • Insurance
    • Case Study

    TCS transforms Sun Life’s customer experience

     

    Sun Life’s Alice Thomas, Cynthia Stark, and Bill Meikle discuss how TCS elevated their company’s customer experience across nine countries and 250K digital assets

    4 MINS WATCH
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    Industry

    Banking This will open an overlay

    Banking Services Transformation: Unlocking Exponential Value

    TCS’ solutions help banks and FIs push traditional boundaries and build cognitive banking enterprises for better value, resilience, and inclusivity. Learn more.
    Learn More
     about Banking Services Transformation: Unlocking Exponential Value
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    Related Insights
    Transforming Payments with Cloud-based, Microservices Architecture
    Learn how TCS BaNCS Enterprise Payments Hub is driving hypergrowth in payments, enabling banks with scalability, reliable connectivity, and expanded flexibility.
    Article
    11 Nov 2024
    Getting the Best Out of RPA Investments
    Robotic Process Automation (RPA) solutions allow banks to automate routine, manual back-office processes and infuse the agility required for rapid digitalization. Download this TCS paper to know more about the common RPA implementation challenges and the RPA best practices to enable smooth adoption. Read more!
    White Paper
    23 May 2018
    Creating the CMO-CDO bridge to unlock the power of data-driven hyper-personalized and agentic experiences
    It is vital for CMOs-CDOs to collaborate to unlock the potential of their marketing and data capabilities and create a personalized CX in financial services.
    Blog
    11 Aug 2025

    Sun Life’s purpose is to help its clients achieve financial life security and live healthier lives. The leading financial planning and life and health insurance company partnered with TCS to transform its content management system and provide a personalized customer experience to its clientele around the world.

    TCS approached this digital transformation program by implementing a modern, cloud-based platform to enhance business agility and drive targeted content delivery across all digital channels. Within two months, TCS and Sun Life completed the significant customer experience transformation, which spans nine countries, 11 languages, 45 public sites, 100 microsites, and 250,000K+ digital assets. The enhanced content management system resulted in: 

    • 20% improvement in website performance

    • 30% improvement in publishing content efficiency 

    • Extraordinary experiences for Sun Life’s clients

    What Made it happen

    customer-intelligence

    With real-time interaction management, TCS’ solution helps clients improve customer relationship management and offer omnichannel customer experience. Learn more.

    Click Here

    Click Here

    talent-management-transformation

    TCS’ Underwriting Transformation Solution addresses three key areas: ML-based information extraction, modelled and non-model losses and analytics to estimate probable financial losses, and supply-side disruptions.

    Click Here

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