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Insurance / WHITE PAPER
Kamesh Meduri
Enterprise Architect, Insurance Transformation Group, Banking, Financial Services, and Insurance, TCS
Akram Abdulrazak
Practice Director, Insurance Transformation Group, Banking, Financial Services, and Insurance, TCS
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According to a J.D. Power survey, the more satisfied independent agents are with the service they receive from an insurer, the more likely they are to do business with them. Improving agent experience is thus an imperative for property and casualty (P&C) insurers to retain and grow business. To achieve this, insurers must implement resilient policy administration systems, streamline processes, and engage agents at different levels of the prepare, proact, and manage phases of the policy conversion process – using an agent engagement index can help.
As part of the policy administration system (PAS) transformation, insurers must define a strategy to overcome policy conversion challenges in P&C insurance. Some initiatives that can be undertaken across different phases of the policy conversion process to improve agent experience in P&C insurance include:
Reimagining the Claims Processing Function with AI Agents
A Centralised Solution for Christelijke Mutualiteit’s Challenges
AmTrust Partners with TCS to Transform E&S Clearance with AI
Leveraging data insights for supply chain risk management in insurance