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    What we do
    • Overview Press tab for submenu items

      TCS is here to make a difference through technology.

      Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

      Discover all solutions
    • Industries
      • Banking
      • Capital Markets
      • Consumer Packaged Goods and Distribution
      • Communications, Media, and Information Services
      • Education
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      • Healthcare
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      • TCS ERP on Cloud
      • ignio™
      • TCS iON™
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      • TCS Intelligent Urban Exchange™
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      • TCS Tap™
      • Quartz™ – The Smart Ledgers™
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  • Who we are
    • Overview Press tab for submenu items

      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

      Discover the difference
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      Want to be a global change-maker? Join our team.

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      Find the latest news about TCS in our Newsroom

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      Discover more
    • Press releases

      Recent Press releases

      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
      12 May 2025 TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform
      View all
    • News alerts

      Recent News

      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
    • Analyst recognition

      Recent recognitions

      16 May 2025 TCS Recognized as a Leader in Custom Application Development Services by Everest Group
      16 May 2025 TCS Named a Leader in Application Management Services by Everest Group
      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      View all
    • Events

      Upcoming events

      11 Jun 2025 TCS and PTC Present the North America Leadership Forum 2025
      11 Jun 2025 TCS at UK’s Future of Utilities Summit 2025
      04 Jun 2025 Veeva R&D and Quality Summit: Developing Better Health Outcomes
      View all
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      Tata Consultancy Services Limited
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      Discover more FY24-25 debrief
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    TCS Worldwide
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    • Manufacturing
    • Case Study

    Glory Global Solutions Reimagines its Customer Integrations by automation

     

    Share Glory Global Solutions Reimagines its Customer Integrations with TCS
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    CHALLENGE

    GGS envisions harmonized business process across its heterogeneous and complex service value chain.

    Glory Global Solutions, with its disparate business processes and globally spread operations, was finding it a challenge to enhance its customers’ experience. The company wanted to develop a standard customer integration process, which would allow their customers across the world to easily integrate into Glory’s service enterprise, enabling them to open service calls quickly and obtain status updates throughout the call lifecycle in real time. The key challenge was to design a harmonized end-to-end business process for customer integration and develop a channel-agnostic solution that could support multi-channel delivery, different languages, and be easy to scale.

     

    SOLUTION

    TCS builds and delivers a templatized customer integration solution using intelligent automation

     

    TCS designed and built an intelligent email parsing software on Oracle Cloud for achieving multi-channel customer integration in GGS’ service operations. The solution framework harmonized the end-to-end business process and drastically reduced the lead-time to integrate new and existing customers into the GGS Service Enterprise. It has been successfully deployed for 170+ GGS customers and has achieved almost 70% reduction in cost of maintenance providing support to manage huge daily transaction volumes.

     

     

    “Comprehensive standards based process and integration capabilities based on industry application best practices that are fully reusable within our enterprise”

    Matt Waters, Director – ERP Program, GGS

     

    BENEFITS

    This futuristic solution has the capability to accommodate and absorb changes quickly and offers high re-usability, thus allowing the business to extend and scale efficiently. It uses an intelligent email parsing algorithm that is capable of reading incoming emails from GGS end customer systems irrespective of language and local customer specifications thus drastically reducing the lead time to integrate new and existing customers into the GGS Service Enterprise.  It supports multi-channel delivery across email, web services and files, database and so on, and allows consistent process adoption through these channels. The templatized solution framework allows Glory to meet specific end-customer demands within a short turnaround time. It provides highly configurable end-to-end data management tools giving business users the flexibility to manage complex data attributes independently.

     

    what made this happen

    mobility-suite-autonomous-vehicles-future

    With autonomous vehicles set to become the future of mobility, read how TCS’ solution facilitates AV development using cutting-edge technologies like AI & ML.

    Click here

    auto-car-web

    With business advisory services & data monetization, the solution utilizes automotive technology to enhance enterprise journey in the connected vehicles space.

    Click here

    neural-manufacturing-Card-1330x1270

    TCS’ solution aids transformation in the manufacturing industry & enables manufacturers to become future-ready by building connected & collaborative ecosystems.

    Click here

    Statistics

    Swipe Right
    Swipe Left
    70%

    Cost of maintenance

    75%

    Overall reusability achieved

    170+

    Customers on-boarded

    5000+

    Daily transactions supported

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