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HIGHLIGHTS
XLA will elevate the experience, that the NextGen ADM services are providing to its end customers, Measure business outcomes systemically
Overview
Established framework capturing detailed inputs towards operational excellence
Customer Satisfaction: 20% Increase in Customer Satisfaction in 2 Quarters
SLA:
97.84% First Call Resolution
100% Incident Response and Restoration
98.64% Quality
Expected Implementation Timeline: Six to Twelve Months (Horizon 2)