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Industry
Retail
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Omnichannel CX and Intelligent Innovation – The Future of Retail
Read how TCS’ agile and AI-powered retail solutions help businesses strengthen supply chains, reimagine operations, and deliver improved customer experience.
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After a decade of partnership, TCS and Morrisons are now focused on being perceptive of trends and embedding AI in retail for better loyalty programs, and more.
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Morrisons and TCS have built a strong and enduring partnership over the past decade grounded in shared commitment to innovation and customer-centricity.
Together, TCS and Morrisons have successfully delivered several strategic programs aimed at enhancing operational efficiency and elevating customer experience. This includes the modernization of their core systems, automating key business processes, and using data-driven insights to drive better business outcomes.
In an industry defined by rapid change, it is ever so important to be perceptive of the trends and customer needs, and Morrisons remains focused on evolving constantly to stay competitive. And we at TCS help enable the various initiatives that align with the strategy backed by our vast experience working with organizations around the world and our digital expertise.
TCS-Morrison partnership promotes innovation, customer-centricity
Onwards and upwards
As one of the UK’s leading grocers, Morrisons is leveraging the power of technology to build sustainable, profitable growth.
The partnership is now focused on embedding artificial intelligence (AI) across the value chain—personalizing the loyalty program, empowering colleagues, and making faster, smarter decisions. In addition, our digital strategy will help Morrisons respond more swiftly to supply chain dynamics, improve shelf availability, and deliver seamless, personalized shopping experiences to millions of their customers.
Going forward, we are committed to aiding various strategic initiatives for Morrisons, including increasing customer loyalty, capturing market share, and staying ahead of the curve in the dynamic retail landscape.
Krishnan Ramanujam
President, TCS Consumer Business Group.
Perpetually adaptive enterprises are geared to continuously adapt, anticipate, and evolve in today's complex global environment. Retailers such as Morrisons, by putting human-centered AI at the heart of how decisions are made, are empowering colleagues to deliver more personalized shopping experiences and respond swiftly to supply chain challenges.”
Rami Baitiéh
CEO, Morrisons
Looking ahead, Morrisons will use AI to make better, faster decisions and stronger customer connections, helping us stay ahead of the curve.”
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