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Retail / WHITE PAPER
Gaurav Motani
Retail Digital Consultant, TCS
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Connecting multiple customer channels for meaningful customer engagement.
No doubt, a transaction becomes more valuable when it involves a personalized interaction. Therefore, retailers need to strengthen one-to-one customer relationships by:
Having an Enterprise-wide personalization vision
Creating 360 degree customer profiles
Profiling product and non-product content
From Human-AI Collaboration to Sustainability – Retail Trends 2026
How agentic commerce will disrupt RMNs
Designing AI-powered Global Business Services to Unlock Real Value
Reimagining retail growth with cloud and AI