Lufthansa Group Business Services set out to overhaul finance and accounting with a digital operating model for improved agility, reliability, and value creation.
It wanted to align the function with the group’s strategic imperatives—safeguard market leadership, and focus on cost, operational stability, and reliability through innovation and digitization.
Its aim was to maximize synergies between different operating companies for scale and efficiency.
With multiple group airlines—Lufthansa, Swiss, Brussels, Austrian, and Eurowings—the group's revenue accounting processes were disparate.
The solution: TCS transforms revenue accounting
Lufthansa Group Business Services (LGBS) provides finance and accounting services, among others, to the group.
Together with LGBS, TCS experts, armed with airline experience and contextual knowledge of client’s processes, undertook a harmonization study to identify inconsistencies and potential areas of optimization of the airline revenue accounting activities covering seven different processes across eight global sites. As a result, an agile and unified finance operating model was created, seamlessly integrating the revenue accounting services of all Lufthansa Group airlines.
Through multiple proactive projects and by setting up a process excellence and coaching hub, TCS helped LGBS drive agility and efficiencies with digital finance transformation.
As a trusted partner, TCS helped LGBS scale up operations swiftly amidst the COVID-19 pandemic and process the over 500% surge in refund requests, thereby fulfilling group airlines’ passenger commitments and improving their brand reputation. LGBS’ decision to extend the partnership by five more years is a testimony to the proven partnership and value delivered through airline digital transformation.
The Benefits: Re-imagined operating model
TCS helped LGBS reinvent the operating model and improve cash flow and efficiency.
EUR 5.1 million ($5.96 m) in business value provided over seven years by re-imagining the operating model to deliver greater efficiencies, improved performance, cash flow, and profitability
Productivity improved 43% through digital and innovative initiatives
what made this happen