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    • Travel and Logistics
    • Case Study

    LGBS breaks new ground with TCS

    Share TCS Helps LGBS Realize Futuristic Finance Operating Model
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    INDUSTRY

    Travel and Logistics This will open an overlay

    Data and AI in Travel Industry for a Memorable Passenger Experience

    TCS helps create a sustainable travel ecosystem and design hyper-personalized using AI and big data in tourism to make the passenger journey memorable.
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     about Data and AI in Travel Industry for a Memorable Passenger Experience
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    Events
    26 May 2025

    Highlights

    • Lufthansa Group Business Services wanted to align the finance and accounting function with the group’s strategic imperatives to safeguard market leadership and focus on cost, operational stability and reliability through innovation and digitization.
    • TCS, armed with airline experience and contextual knowledge, undertook a harmonization study to identify potential areas of optimization of the revenue accounting activities covering seven different processes at eight global sites.
    • TCS created an agile and unified finance operating model, seamlessly integrating revenue accounting services of all Lufthansa Group airlines.

    In this article

    Overview   inpage
    Challenge   inpage
    Solution   inpage
    Benefits   inpage
    What made it happen   inpage
    Overview inpage
    Challenge inpage
    Solution inpage
    Benefits inpage
    What made it happen inpage
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    In this articleinpage
    Go to top
    Overview Challenge Solution Benefits What made it happen

    Overview

    Lufthansa Group Business Services set out to overhaul finance and accounting with a digital operating model for improved agility, reliability, and value creation.

    It wanted to align the function with the group’s strategic imperatives—safeguard market leadership, and focus on cost, operational stability, and reliability through innovation and digitization.

     

    The Challenge

    Its aim was to maximize synergies between different operating companies for scale and efficiency.

    With multiple group airlines—Lufthansa, Swiss, Brussels, Austrian, and Eurowings—the group's revenue accounting processes were disparate.

    The solution: TCS transforms revenue accounting

    Lufthansa Group Business Services (LGBS) provides finance and accounting services, among others, to the group.

    Together with LGBS, TCS experts, armed with airline experience and contextual knowledge of client’s processes, undertook a harmonization study to identify inconsistencies and potential areas of optimization of the airline revenue accounting activities covering seven different processes across eight global sites. As a result, an agile and unified finance operating model was created, seamlessly integrating the revenue accounting services of all Lufthansa Group airlines.

    Through multiple proactive projects and by setting up a process excellence and coaching hub, TCS helped LGBS drive agility and efficiencies with digital finance transformation.

    As a trusted partner, TCS helped LGBS scale up operations swiftly amidst the COVID-19 pandemic and process the over 500% surge in refund requests, thereby fulfilling group airlines’ passenger commitments and improving their brand reputation. LGBS’ decision to extend the partnership by five more years is a testimony to the proven partnership and value delivered through airline digital transformation.

    The Benefits: Re-imagined operating model 

    TCS helped LGBS reinvent the operating model and improve cash flow and efficiency. 

    • EUR 5.1 million ($5.96 m) in business value provided over seven years by re-imagining the operating model to deliver greater efficiencies, improved performance, cash flow, and profitability

    • Productivity improved 43% through digital and innovative initiatives

    what made this happen

    tcs-aviana-enable-digital-transformation-improve-cx-card

    TCS’ AI-ML-based solution suite enables digital transformation with digital collaboration through intelligent insights to help improve customer experience. 

    Click here

    railway-blog-card

    With SAP S/4HANA and the SAP cloud platform, we enable smart and predictive maintenance and accelerate and de-risk digital transformation programs.

    Click here

    fluid-reserve-card

    With features like price bundling and marketing, our solution can intuitively customize products and services in the hospitality sector to increase revenue.

    Click here

    Statistics

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    300

    Implementation of

    process-improvement initiatives

    $5.92MIL

    Business value of

    provided over seven years

    40%

    Productivity

    improvement

    Belief in action

    1/4
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    AI and Automation: Reshaping the Future of Supply Chain and Logistics

    Article | 18 Apr 2025   Opens in new tab
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    Travel and Logistics

    Generative AI in Travel and Logistics: Starting an Exciting Journey

    White Paper | 28 Mar 2025   Opens in new tab

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