TCS Aviana™
Shaping intelligent and collaborative aviation ecosystems
Industry
Travel and Logistics
Data and AI in Travel Industry for a Memorable Passenger Experience
HIGHLIGHTS
- The aviation industry faces mounting volatility, sustainability mandates, and digital disruption, requiring smarter, connected, and adaptive operations.
- TCS AvianaTM at the core is a cloud-ready, artificial intelligence (AI)-driven platform that unifies systems, data, and decisions through its various capabilities, addressing challenges across the airline ecosystem.
- By empowering enterprises, passengers, workforce, and partners with intelligent insights and agility, TCS Aviana enables airlines to build resilient, customer-centric, and future-ready operations.
Overview
The airline industry operates in one of the most volatile and complex environments.
The volatility stems from a complex interplay of external and internal forces—fluctuating fuel prices, changing regulatory landscapes, variable demand patterns, geopolitical tensions, and unexpected events such as pandemics or natural disasters. This gives rise to many challenges.
Some of the key challenges facing the airline industry include:
- External disruptions: Airlines continue to face sudden shocks from weather events, health crises, and geopolitical uncertainty. These disruptions not only ground flights but also cause ripple across global supply chains, making resilience and agility essential.
- Operational silos: Despite the rise of integrated operations control centres, many carriers still rely on siloed systems and manual workflows that limit real-time visibility, slow decision-making, and reduce the ability to predict and prevent disruptions at scale.
- Sub-optimal decisions: Decisions on the day of operations (ops) are often locally optimised with limited view on cascading effects.
TCS Aviana™ is a cutting-edge solution designed to address these challenges by enabling proactive interventions through unified situational awareness, contextual orchestration, seamless collaboration, and actionable intelligence.
Solution
By aligning the goals of the enterprise, workforce, travellers, and partners, TCS Aviana enables airlines to respond proactively to disruptions.
It also enables them to adapt and flourish in a rapidly changing aviation environment by surfacing intelligent choices for the decision makers at every key decision point. Through its advanced artificial intelligence (AI)-driven insights and decision support, TCS Aviana empowers enterprises to make informed decisions that are aligned to their business priorities and goals, driving continuous innovations, operational efficiency, customer experience and sustained growth.
TCS Aviana brings together three core solution capabilities: Operational intelligence and decision support, commercial and customer experience enablement, and predictive maintenance and fleet reliability.
This optimises airline functions across domains like flight operations, aircraft assignment, crew schedules, passenger connections, boarding, gate planning, and turnaround management. It enables anomaly detection, exception-based orchestration, and predictive insights by unifying real-time operational data. This enables proactive decision-making and ensures global optimisation with local precision.
By replacing legacy constraints with digital intelligence, our solution enables airlines to transition from reactive problem-solving to proactive, strategic decision-making, bolstering resilience and agility in a rapidly changing environment.
TCS Aviana transforms day-of-ops management with real-time insights and robust agility at every level. Airlines benefit from optimised network operations, enabling decision-makers to respond nimbly to evolving challenges. Proven to elevate workforce productivity and operational efficiency, TCS Aviana powers some of the aviation industry’s leading brands. One of its standout achievements: supporting over 6,000 daily departures for a prominent US-based airline with real-time anomaly detection, demonstrating unmatched scalability, precision, and reliability.
TCS Aviana addresses critical aspects of airline operations:
- Real-time operational visibility: Provides comprehensive situational awareness across all operational domains, allowing teams to monitor and proactively manage operational deviations as they unfold.
- Predictive insights and recommendations: Leverages AI to anticipate potential disruptions, such as delays, and offers prescriptive actions to mitigate their impact.
- Crew, fleet, and asset optimisation: Facilitates optimal deployment of resources by balancing network-level objectives with local operational needs, ensuring efficiency and minimising cascading disruptions.
- Gate assignment and conflict reduction: Streamlines gate planning to improve on-time performance and reduce operational bottlenecks.
- Passenger boarding acceleration: Simplifies and expedites the boarding process, prioritising passenger convenience and experience.
- Turnaround orchestration: Coordinates all turnaround activities with precision, ensuring aircraft readiness and fostering collaboration to address process deviations swiftly.
Collectively, these capabilities empower airlines to enhance operational efficiency, reduce disruptions, and deliver superior service.
This enables airlines and travel enterprises to offer integrated retail and fulfillment experience. It supports omni-channel shopping across travel touchpoints, personalised offers, and seamless supplier onboarding, transforming ancillary retail into a mainstream revenue stream while enhancing customer engagement and sustainability.
TCS Aviana provides an integrated order and fulfilment capability that streamlines the travel retail experience for passengers, airlines, and partners. It brings together airlines, passengers, and suppliers on a unified digital platform, enabling seamless integration and collaboration through the travel retail value chain. By leveraging data-driven insights, it facilitates highly personalised offers and smooth, convenient transactions for passengers throughout their journey.
The platform not only enhances passenger satisfaction through tailored experiences but also unlocks new avenues for revenue generation beyond traditional ticket sales. It empowers airlines to deliver a differentiated, customer-centric retail experience while optimising operational processes, thus driving both customer loyalty and profitability.
This helps revolutionise aircraft maintenance with AI-powered insights and predictive workflows. It empowers TechOps teams with 360° task visibility, proactive defect tracking, and paperless operations—boosting productivity, reducing turnaround time, and enhancing fleet reliability. Designed for sustainability and collaboration, it brings airlines and maintenance, repair, and operations (MRO) providers onto a unified digital ecosystem play leading to superior customer experiences while optimising costs and operational efficiency.
Together, these pillars enable airlines to be perpetually adaptive, operationally efficient, and resilient, transforming challenges into opportunities for growth and customer delight.
TCS Aviana helps redefine the future of aircraft maintenance by integrating advanced AI-powered insights directly into day-to-day operations. Predictive workflows and intelligent defect tracking anticipate potential issues before they disrupt schedules, allowing for rapid intervention and minimising costly downtime. This holistic approach ensures every aircraft is mission-ready, maximising fleet availability and driving on-time departures.
Beyond operational excellence, it delivers productivity gains through its streamlined, paperless environment, empowering teams to focus on what matters most. It also helps foster real-time collaboration across maintenance stakeholders, breaking down silos, and enabling rapid sharing of critical information. The platform’s intuitive dashboards and automated alerts help TechOps professionals make informed decisions with confidence, accelerating turnaround times, reducing aircraft on ground (AOG) time and reducing manual errors. Further, it makes common situational awareness accessible to both airline operations and MRO providers so that they can work towards common goals in a seamless manner.
Benefits
TCS Aviana is a strategic enabler that strengthens resilience, unlocks growth and ensures long-term competitiveness.
It offers the following benefits:
- End-to-end visibility and control: Unified, real-time insights across operations, retail, and maintenance on a single pane for faster, confident decision-making.
- Agility in disruption management: Predictive intelligence helps the enterprise shift from firefighting to proactive orchestration, reducing downtime and reputational risk.
- Sustainable operations and growth: TCS Aviana enables airlines to optimise operations while reducing fuel burn, waste, and emissions. By embedding sustainability into day-to-day operations, it helps airlines meet environmental, social, and governance (ESG) goals, lower costs, improve reliability, and remain competitive in a dynamic industry.
- Revenue diversification: Opens new ancillary revenue streams, strengthening profitability.
- Workforce empowerment: Intelligent tools reduce operational stress and boost productivity, ensuring the workforce is more agile and engaged.
- Future-readiness: Modular, scalable, cloud-ready, AI-driven platform with business-self-service capabilities ensures adaptability, keeping the airline competitive in a rapidly changing market.
The TCS advantage
TCS is uniquely positioned to deliver new-age solutions for the travel and logistics sector.
Accelerating the shift to agile and resilient operations: Our solutions reimagine airline operations, workforce management, and customer experience across leading travel brands. They are built on ethnographic research, human-centric design, and rigorous field validation.
Delivering seamless experience with accountability: As a strategic partner, TCS brings over 25 years of aviation expertise and proven delivery across 35 major airlines, enabling end-to-end services with measurable impact.
Driving continuous innovation through ecosystem collaboration: By leveraging partnerships with design studios, academia, start-ups, and global technology leaders, TCS creates best-in-class solutions that keep airlines future-ready.