Industry
Travel and Logistics
Data and AI in Travel Industry for a Memorable Passenger Experience
Highlights
- Posten Bring's monolithic core logistics system was presenting challenges in the faster rollout of new services for customers.
- The Nordic postal and logistics service provider collaborated with TCS to build a cloud-native platform based on an event-driven microservices architecture.
- The platform enabled faster rollout of new services to the market and reduced operating costs by 70%.
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Overview
Posten Bring AS, headquartered in Norway, is a leading postal and logistics service provider in the Nordic region.
The company has over 12,600 employees, 1,400 service points, and 30 terminal networks. Through its extensive service portfolio and broad network, it meets the postal and logistics service needs of its customers.
Posten Bring wanted to modernize its core logistics system, which was running on mainframe technology. They aimed to transform it into a modern cloud-native system to efficiently handle growing parcel volumes and enhance customer experience.
Challenge
Given its monolithic core logistics system, the company faced a few bottlenecks in rolling out new services to customers at the desired pace.
The mainframe system, built 30 years ago, was proving to be a hindrance for Posten Bring AS amid growing competition in the logistics sector. Additionally, the rise of e-commerce and the increase in parcel volumes added to the stress on the system. Building and maintaining solutions in the legacy system had also become time-consuming and expensive.
To be competitive and offer a rich customer experience, Posten Bring required a modern, highly scalable, and distributed application. They aimed at creating a system that could handle growing parcel volumes and support a faster rollout of new services to its customers reliably.
Posten Bring has successfully stayed within the budget allocated for this project, adhering to deadlines — a feat not always achieved for large transformation programs.
Solution
Posten Bring collaborated with TCS to build a robust and scalable cloud-native platform based on an event-driven microservices architecture.
TCS, with its vast industry expertise and in-depth contextual knowledge, joined the client early in its transformation journey. We created a future-ready platform that could cater to Posten Bring's growing business needs.
To keep up with the continuous changes in the legacy system, TCS developed an innovative reverse engineering methodology. The program was executed using a parallel run approach to incrementally build and transition to the new system.
The modern logistics platform was built using Microsoft Azure Cloud, microservices, APIfication, and event-driven architecture. It provides improved performance and scalability to handle growth in parcel volumes for years to come.
The solution also offers real-time data-driven capabilities using an observability platform for Posten’s business users. It enables the tracking of logistics operations in a proactive rather than reactive manner. The core logistics platform has created a robust foundation for Posten Bring to provide better and innovative services to their customers.
Statistics
Benefits
With TCS’ solution, Posten Bring has been able to significantly enhance productivity and improve the time to market.
Partnering with TCS has helped the company:
- Reduce operating costs significantly by 70%
- Enable faster rollout of new services to the market
- Improve application performance and availability
- Bring efficiency in producing and delivering parcels with advanced real-time analytics capabilities
- Build data-driven solutions by taking advantage of cloud capabilities