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12 MINS READ

Sanjay Prasad

Principal Consultant

Highlights

  • Wells Fargo achieved significant automation of its workflow for corporate actions announcements, elections, and payments.
  • Using no-touch processes for most day-to-day activities, the bank achieved over 99% straight-through processing (STP) on payments and announcements with reduced errors leading to a significantly improved customer experience.
  • The seamless customer experience and enhanced operational efficiencies have given a big jump in terms of their competitive advantage.