Perpetually Adaptive Enterprise
At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
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We deliver excellence and create value for customers and communities - everyday. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
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TCS Customer Intelligence & Insights™
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TCS Customer Intelligence & Insights™
Unlock the power of TCS Customer Intelligence & Insights™ to empower your organization to deliver real-time, personalized UX that are relevant and connected.
Related Insights
Explore how AI in financial services enhances customer experience and efficiency through multiagent AI orchestration, driving automation and resilience.
Article
15 Oct 2025
Cognitive energy operations can proactively identify risks and provide intelligent interventions in real-time or near real-time for operational agility.
Blog
23 May 2022
With smart Customer Data Platform (CDP), brands can not only increase customer engagement but also enhance loyalty and sustained business growth. Learn how.
Article
17 Jul 2024
34.2% of organisations want to increase operational efficiencies and 21.7% want to improve customer experience by integrating AI agents into their operations, applications, and processes, according to IDC's February 2025 Future Enterprise Resiliency and Spending Survey, Wave 1.
As customer expectations rise and competition intensifies, financial services institutions (FSIs) are under pressure to deliver proactive, hyper-personalised experiences while improving operational efficiency. Traditional automation is no longer sufficient. The paper highlights how multi-agent AI orchestration platforms are emerging as a transformative solution, enabling FSIs to break down silos, automate complex workflows, and deliver superior customer experiences.
Multiagent AI systems coordinate specialised agents—such as those for onboarding, risk scoring, fraud detection, and customer engagement—across front- and back-office functions. This modular approach optimises each agent’s function, ensures seamless handoffs, and leverages unified, high-quality data for real-time decision-making. Key benefits include faster loan processing, improved customer retention, predictive risk management, and streamlined claims handling. The paper cites IDC research showing that 34.2% of organisations aim to boost operational efficiency and 21.7% seek to enhance customer experience by integrating AI agents.
Trends shaping the future include dynamic agent orchestration, unified data infrastructure, AI-driven personalisation, and close collaboration between AI and human employees. The paper also addresses challenges such as integrating with legacy systems, ensuring AI explainability, and embedding robust governance and security.
TCS Customer Intelligence & Insights™, in partnership with Red Hat’s OpenShift AI, exemplifies these capabilities, delivering up to 40% faster responses and significant operational savings. The paper concludes that FSIs adopting multiagent AI, supported by strong data, governance, and change management, will be best positioned for competitive advantage and sustainable growth.
Uncover the full spotlight paper here.
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