Products and Platforms
TCS ERP on Cloud
TCS ERP on Cloud for SAP Landscape Migration and Modernization
Highlights
- TCS Enterprise Manager’s application performance management (APM) helps gain real-time insights into an application’s performance, ensure proactive issue detection, and respond quickly.
- Its intelligent alerts, tailored to your business's specific needs, enable efficient response and resolution of critical performance issues.
- It provides your enterprise with access to historical data, allowing you to track performance trends over time and plan for future optimization.
Challenges
The accelerated pace of digital transformation presents a significant challenge for APM. As organizations rapidly adopt new technologies, deploy diverse applications, and embrace dynamic infrastructures, ensuring seamless performance of these systems becomes increasingly complex. The diverse nature of modern IT environments demands a robust APM strategy capable of providing end-to-end visibility of applications, identifying performance bottlenecks, and responding promptly to issues in this fast-paced digital landscape. Moreover, the rising costs associated with downtime underscore the importance of robust APM solutions.
Overview
TCS Enterprise Manager's application performance management is developed to provide real-time insights into the performance of applications and services. It empowers your organization to proactively manage and optimize its application performance, ensuring seamless user experience and efficient operations. Gaining a holistic view of your application's ecosystem enables you to trace bottlenecks across the entire application stack.
Our expertise
The capability consists of several essential features to help your enterprise monitor and manage its application performance. The key features are:
- Full-stack observability and instant visibility into application health under a single view.
- Comprehensive telemetry and distributed data collection.
- Availability of Metrics, Events, Logs, and Traces (MELT) insights.
- Customizable alerts with smart alert noise suppression.
- Deep monitoring capabilities for SAP and Oracle ERPs, custom applications (Nginx, Java, and Python), middleware, web apps, and databases.
- 100+ KPIs monitored with integrated ITSM.
- Multi-modal notifications via email, SMS, and mobile app.
- Out-of-the-box integration with 40+ technologies.
- AI-powered trend and root cause analysis, forecasting, and anomaly detection.
- Data lake integration for upstream analysis.
- GenAI-based task recommendations and alert resolution assistance.
The capability enables your team to:
- Monitor the application's performance and utilization.
- Configure alerts to report any deviations in application performance.
- Act on alerts to avoid potential problems with critical business operations.
- Generate reports for offline performance analysis.
The monitoring metrics fall under the following observation areas:
- ERP health monitoring: It involves monitoring key performance indicators (KPIs) associated with your ERP system's health, spanning performance, availability, errors, maintenance, and security.
- Database monitoring: It involves monitoring the operational state of databases and includes KPIs that cover workload and availability, performance, errors, and security.
- AI/ML analytics: Advanced AI/ML algorithms and statistical methods are utilized to automatically learn changing patterns, identify system behavior and performance changes, and provide actionable insights. Generative AI-recommended troubleshooting steps help resolve issues without requiring any additional effort or knowledge.
- Operating system monitoring: This involves tracking the operating system's performance, maintenance, and security aspects.
- Custom app monitoring: It involves monitoring custom apps (such as Nginx, Java, and Python) and relational databases (such as Postgres). KPIs ranging from thread behavior, garbage collection, and code compilation to class loading are monitored.
- Synthetic monitoring: It involves monitoring the availability and performance of web application features and functions with testing at the protocol level across devices, geographic locations, and network types.
Benefits
Your organization gains the following benefits:
- Proactive and intelligent application monitoring, enabling faster RCA or prediction of issues before they occur.
- Real-time diagnostic data capture and correlation of issues, leading to enhanced application performance.
- Lower MTTR and faster troubleshooting, enabling lower operational cost. High availability and reliability of resources, improving end-user experience. Centralized tracking and complete stack monitoring of disparate application toolsets, reducing the stress of IT teams.
