TCS Enterprise Manager: Elevating IT Operations Management

Product and platform

Organizations need resilient IT operations with smart and future-ready solutions

Organizations continue to deal with multitude of challenges as they grow with new business initiatives and adopt new-age technologies. These could be lack of contextual information and complete visibility of the entire technology landscape, inability to quickly identify and fix issues, misaligned business strategy and poor management of IT assets, weak operational processes causing subpar delivery of business services, and operating in structured silos that impact productivity and growth.

TCS Enterprise Manager is designed to solve these complexities and challenges. As the single source of truth of IT operations, it utilizes cutting-edge automation, proactive monitoring, multi-cloud proficiency, and actionable insights to efficiently manage IT organizations.

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Features

Integrated multi-cloud IT operations management

Microservices-based modular architecture

Full-stack observability across layers

Support for multi-tenancy and multi-BU setup

GenAI and AI/ML based automation

Deeply embedded security and role-based access

API-based integration with third-party apps

Upstream analysis, AI/ML and AIOps integration

HIGHLIGHTS

30%

cost optimization

Reduction in overprovisioning and underusage

100%

SLA Adherence

SLA compliance to preventive maintenance

90%

monitoring effort

Reduction in manual monitoring

70%

resolution time

Reduction in P1 and P2 incidents

80%

Troubleshooting Time

Reduction through rapid root cause analysis

50+

customers

Across the globe

Our Capabilities

TCS Enterprise Manager’s Application Performance Management module provides full-stack observability and instant visibility of applications under a single view. It collects comprehensive telemetry and distributed data — including the MELT (Metrics, Events, Logs and Traces) data — to provide real-time insights into an application’s performance, immediate detection of anomalies, and rapid responses to issues faced by IT teams. It delivers deep monitoring capabilities for SAP and Oracle ERPs with more than 100 KPIs monitored while supporting trend analysis and forecasting, intelligent alert management, ITSM integration, and data lake integration for upstream analysis.

The Infrastructure Management module of TCS Enterprise Manager is useful for monitoring, managing, and governing multi-cloud infrastructure and applications hosted on the cloud. It provides a comprehensive view of the entire infrastructure and applications, including third-party interfaces while supporting continuous performance monitoring and triaging, integrated alert and service management, automated infrastructure asset discovery and provisioning, and patch management alongside spend optimization and configuration management.

TCS Enterprise Manager’s Service Management module helps in incident, change, and problem management, leveraging the ITIL (Information Technology Infrastructure Library) framework. IT teams can use it to fulfil user requests while managing service levels, handle IT infra and application changes through integrated workflow and approval, perform end-to-end tracking of requests/issues with the scope for root cause analysis of recurring issues and recording of preventive measures, automate routine tasks, handle third-party ITSM/fulfilment integration as well as obtain insightful reporting and analytics.

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Product and platform

Features

HIGHLIGHTS

cost optimization

SLA Adherence

monitoring effort

resolution time

Troubleshooting Time

customers

Our Capabilities

Application Performance Management

IT Infrastructure Management

IT Service Management

In Focus

Practices for Applications Monitoring

Integrated ITSM and ITPM

Role of AI and ML in APM

Mastering cloud monitoring

Art of SAP monitoring

Role of Gen AI and Automation in ITSM

Transform your IT operations today

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