Expediting Digital Transformation at CSPs and Subscription-based Businesses
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TCS HOBS™
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TCS HOBS™: Engineering experiences with personalization and innovation
TCS HOBS™ is a cloud-native, catalog-centric platform with composable architecture engineering experiences with insights-led personalization.
Related InsightsRead how deploying TCS HOBS Order Management helped Vodafone Hungary with fixed voice services, simplify integration program, and achieve quick time-to-market.Case Studies12 Jan 2022Revenue assurance in the telecom industry is a critical issue. Learn how Vodacom has improved its revenue management system with TCS’ HOBS Integrated Revenue Assurance that helped reduce revenue leakage, streamline billing data reconciliation, and improve data quality, thereby enhancing customer experience.Case Studies24 Apr 2018Our fit for purpose and growth TCS HOBS™ for Fibre Operations and Monetization enables sustainable growth, zero-touch operations, and business transformation.Solution18 Sep 2023
Cloud platform with the power of digital core, intelligence, and open APIs to amplify business agility
CHALLENGE
Continuous adoption of digital technologies in all aspects of customer interaction is transforming enterprises as never before. Key aspects of this transformation include building capabilities to mass personalize offerings, effectively leveraging the ecosystem to bundle core and partner services, zero touch operations, and embracing environment changes with ease. To be able to do all of this, businesses need a platform that will enable them to automate their processes, integrate with partners seamlessly, and adopt new business models, in turn delivering superior experience to customers.
SOLUTION
TCS HOBS™, a cloud platform with catalog driven architecture, simplifies your digital core enabling flexibility and agility in an ever-changing business environment. With open APIs and intelligence driven event framework, it helps devise adaptive experience tailored to customer preferences. The fit-for-purpose design ensures a zero touch back–office; configurable processes ensure accelerated transformation and lower TCO.
Pre-integrated capabilities across product management, negotiated selling, customer and partner management, service delivery and revenue assurance, and integrated device, network and service management help CSPs and other subscription-based businesses to rapidly transform into digital enterprises.
BENEFITS
TCS HOBS™ supports over 400 out-of-the-box interactions across various processes such as concept-to-launch, lead-to-order, trouble-to-resolve, and lead-to-cash. It therefore gives a jump-start whether you want to transform your legacy setup or launch greenfield operations.
Available with flexible deployment options – as-a-service and plug-and-play, the platform offers the following benefits:
- Business agility: Adopt new business models to rapidly deliver products and services
- Value creation: Effectively leverage ecosystems to bundle core and partner offerings
- Superior customer experience: Personalized, simplified, and transparent interactions across channels
- Employee productivity: Ease of collaboration, complete visibility of customer journeys, insights across operations help improve outcomes
Related reading
TCS HOBS™
Transform Fibre Operations and Achieve Sustainable Business Growth
Solution
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18 Sep 2023
Communications, Media and Information Services
TCS HOBS™ Catalog-Driven Front Office
Solution
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19 Oct 2022
TCS HOBS™
TCS HOBS™: DNA digitalizes legacy IT stack for personalized CX
Case Studies
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01 Aug 2022
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TCS helps premier telco in the Philippines expand its ICT services
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01 Aug 2022
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