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      TCS is here to make a difference through technology.

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      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
      12 May 2025 TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform
      View all
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      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
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      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
      View all
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      11 Jun 2025 TCS and PTC Present the North America Leadership Forum 2025
      04 Jun 2025 Veeva R&D and Quality Summit: Developing Better Health Outcomes
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    TCS Worldwide
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    • TCS HOBS™
    • Case Study

    Eastern Communications expands market footprint

    Share TCS helps premier telco in the Philippines expand its ICT services | TCS
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    Products and platforms

    TCS HOBS™ This will open an overlay

    TCS HOBS™: Engineering experiences with personalization and innovation

    TCS HOBS™ is a cloud-native, catalog-centric platform with a composable architecture built for the telecom OSS/BSS support systems. Download our brochure now.
    Learn More
     about TCS HOBS™: Engineering experiences with personalization and innovation
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    Community Fibre Redefines Customer Experience with TCS HOBS™
    Learn how TCS HOBS™ for Context-Driven Engagement empowered Community Fibre to enhance customer experience by reducing AHT and boosting agent productivity.
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    TCS HOBS™ Unified Catalog: Reimagining Product Lifecycle Management
    With data-driven insights, our unified catalog enables enterprises to streamline operations, rationalize products, and make decisions that help maximize revenue.
    Solution
    29 Jan 2025
    Transform Fibre Operations and Achieve Sustainable Business Growth
    Our fit for purpose and growth TCS HOBS™ for Fibre Operations and Monetization enables sustainable growth, zero-touch operations, and business transformation.
    Solution
    18 Sep 2023

     

    Highlights

    • Eastern Communications needed a next-gen IT platform to manage its upgrade and expansion operations nationwide.

    • TCS, being a trusted IT partner of Eastern Communications, evaluated its business needs and recommended the next-gen HOBS 8 for meeting the firm’s operational requirements.

    • HOBS enhanced interoperability, scalability, productivity, and ease of operations for the client, resulting an enriched user experience.

    In this article

    The challenge inpage
    The solution inpage
    Benefits inpage
    Key figures inpage
    The challenge inpage
    The solution inpage
    Benefits inpage
    Key figures inpage
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    In this articleinpage
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    The challenge The solution Benefits Key figures

    Improve scale and efficiency

    Eastern Communications, a leading telecommunications company in Philippines, has been upgrading and expanding its connectivity and ICT services nationwide. This necessitated the need for a next-generation IT platform with enhanced capacity and capability, rich user experience, and simplified operations. In addition, the Asian telco wanted a solution that would support rapid innovation and help build differentiated products and packages. At the same time, the company wanted to ensure cost-effective operations and gain the much-needed agility to compete in a dynamic market.

    Switching to the next-gen TCS HOBS

    TCS, a long-time IT partner of Eastern Communications, evaluated its business scale needs and over 100 functional requirements, studied the current operations cost heads, and examined the end-of-life solutions. After this thorough analysis, TCS recommended that the telco upgrade from TCS HOBS 5.3 to next-gen HOBS 8.2.

    TCS’ services included:

    • Seamless migration of data (customer and network) and applications with near-zero disruption to business throughout the transition period

    • Technology upgrade to Tomcat, Wildfly, and Camunda to ensure scale and lower costs

    • Deployment of microservice-oriented architecture to enhance interoperability, scalability, productivity, and ease of operations

    • Improved user journey and interface to enrich user experience and reduce turnaround time

    Reduced opex, improved productivity, and enhanced CX

    With TCS HOBS 8.2, Eastern Communications now services over 50,000 subscriptions and more than 10,000 products and packages across 28 offerings. TCS’ end-to-end integrated solution has helped the telco offer personalized experience to end users while reducing operations costs by a significant measure.

    Key figures

    Swipe Right
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    80,000

    Estimated savings in license costs (in dollars)

    10%

    Improvement in turnaround time

    10%

    Savings in configuration effort

    Swipe Left
    Swipe Right

    “Upgrading to Next-Gen HOBS 8.2 helped improve operational efficiencies”

    Ronald Rex Evangelista

    IT Head, Eastern Communications

    Related reading

    Swipe Left
    Swipe Right

    TCS helps Jurassic Fiber launch ultra-fast broadband

    Case Studies | 01 Dec 2020   Opens in new tab

    DNA accelerates digital transformation with TCS HOBS

    Case Studies | 01 Aug 2022   Opens in new tab

    Vodafone Idea chooses TCS HOBS for IoT Device Management

    Case Studies | 21 Jun 2022   Opens in new tab

    Premier telecom in the Philippines expands its ICT Services

    Case Studies | 01 Aug 2022   Opens in new tab

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