Improve scale and efficiency
Eastern Communications, a leading telecommunications company in Philippines, has been upgrading and expanding its connectivity and ICT services nationwide. This necessitated the need for a next-generation IT platform with enhanced capacity and capability, rich user experience, and simplified operations. In addition, the Asian telco wanted a solution that would support rapid innovation and help build differentiated products and packages. At the same time, the company wanted to ensure cost-effective operations and gain the much-needed agility to compete in a dynamic market.
Switching to the next-gen TCS HOBS
TCS, a long-time IT partner of Eastern Communications, evaluated its business scale needs and over 100 functional requirements, studied the current operations cost heads, and examined the end-of-life solutions. After this thorough analysis, TCS recommended that the telco upgrade from TCS HOBS 5.3 to next-gen HOBS 8.2.
TCS’ services included:
Seamless migration of data (customer and network) and applications with near-zero disruption to business throughout the transition period
Technology upgrade to Tomcat, Wildfly, and Camunda to ensure scale and lower costs
Deployment of microservice-oriented architecture to enhance interoperability, scalability, productivity, and ease of operations
Improved user journey and interface to enrich user experience and reduce turnaround time
Reduced opex, improved productivity, and enhanced CX
With TCS HOBS 8.2, Eastern Communications now services over 50,000 subscriptions and more than 10,000 products and packages across 28 offerings. TCS’ end-to-end integrated solution has helped the telco offer personalized experience to end users while reducing operations costs by a significant measure.