TCS OmniStore™ Personalization
Delightful experiences for every shopper, every time
Perpetually Adaptive Enterprise
At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
- Banking
- Capital Markets
- Consumer Packaged Goods and Distribution
- Communications, Media, and Information Services
- Education
- Energy, Resources, and Utilities
- Healthcare
- High Tech
- Insurance
- Life Sciences
- Manufacturing
- Public Services
- Retail
- Travel and Logistics
- Artificial Intelligence and Data & Analytics
- Cloud
- Cognitive Business Operations
- Consulting
- Cybersecurity
- Enterprise Solutions
- IoT and Digital Engineering
- Network Solutions and Services
- Sustainability Services
- TCS Interactive
Perpetually Adaptive Enterprise
Industries
expand here
Services
expand here
Products and Platforms
expand here
Research & Innovation
expand here
About Us
We deliver excellence and create value for customers and communities - everyday. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
TCS Insights
Point of views, research, studies - on the latest themes - to help you expand your knowledge and be future ready.
Upcoming events
02 Dec 2025
TCS BaNCS at BankenTech 2025 Frankfurt
01 Dec 2025
TCS at AWS re:Invent 2025
Want to be a global change-maker? Join our team.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
Want to be a global change-maker? Join our team.
India
expand here
Americas
expand here
Asia Pacific
expand here
Europe and UK
expand here
Middle East and Africa
expand here
Management Commentary
expand here
Financials
expand here
News and Events
expand here
ESG
expand here
Resources
expand here
Top Results
Showing
10
01 - 07
- TCS OmniStore™
- Solution
You have these already downloaded
We have sent you a copy of the report to your email again.
Product and Platform
TCS OmniStore™
This will open an overlay
TCS OmniStore™: A Unified Commerce Platform for Frictionless CX
TCS’ omnichannel retail commerce platform revolutionizes the way customers shop and helps retailers ensure frictionless and customer-centric experiences.
Related Insights
TCS’ unified commerce platform helped Croma bring online aspects to stores and take store-specific aspects online, creating a connected customer experience.
Customer Testimonial
01 Aug 2024
Commerce transformation has to be a continuous journey. Here are seven key aspects to get your commerce strategy right with a composable commerce platform.
White Paper
10 Aug 2022
For maximizing store space ROI, we take a holistic space optimization approach aligned with brand perception and superior customer experience. Learn more.
Solution
30 Dec 2022
Building loyalty with meaningful recommendations
Decoding customer context and intent is the key to hyper-personalization.
Despite investments in personalization by retailers, customers still feel the experience between channels is disconnected.
TCS OmniStore™ Personalization is an AI-powered decisioning engine that drives loyalty and lifetime value by balancing the in-the-moment intent of shoppers with a holistic omnichannel view of their long-term preferences in real time. It helps deliver contextual recommendations of products, offers, and content to both known and anonymous shoppers. You can avoid customer fatigue due to over-targeting through a goal-based, intelligent, connected interface that brings all your business teams together to optimize strategies to meet common business goals such as increasing sales and improving customer engagement.
Contextual recommendations of products, offers, and content to known and anonymous shoppers.
Features
Composable architecture for rapid innovation
Intent-based, next-best-action recommendations
In-session personalization for anonymous shoppers
Connected interface for strategy optimization
Algorithmic container built with explainability
Single-service design for easy integration
Highlights
Swipe Right
Swipe Left
25%
conversion
uplift in conversion
25%
page exits
reduction in cart abandonment and page exits
20%
marketing
reduction in marketing expenditure
25%
customer churn
reduction in customer churn
In Focus
Drive loyalty and lifetime value
Contact us
What’s on your mind?
We’re here to help! Tell us what you’re looking for and we’ll get you connected to the right people.
Looking for something else?