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    TCS is here to make a difference through technology.

    Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

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    What we do
    • Overview Press tab for submenu items

      TCS is here to make a difference through technology.

      Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

      Discover all solutions
    • Industries
      • Banking
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      • Consumer Packaged Goods and Distribution
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      15 May 2025 TCS Recognized as One of the World’s Top 50 Brands by Kantar BrandZ; Brand Value Soars 28% YoY to $57.3Bn
      14 May 2025 TCS Partners with Khan Bank to Future-Proof its Operations, Enhance Customer Experience and Propel Innovation leveraging AI and ML
      12 May 2025 TCS Partners with Dhofar Insurance Company to Transform its Core Insurance Platform
      View all
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      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
    • Analyst recognition

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      16 May 2025 TCS Recognized as a Leader in Custom Application Development Services by Everest Group
      16 May 2025 TCS Named a Leader in Application Management Services by Everest Group
      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      View all
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      11 Jun 2025 TCS and PTC Present the North America Leadership Forum 2025
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    • Retail / Client testimonial

    Kingfisher Plc transforms CX with TCS OmniStore™ commerce

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    Industry

    Retail This will open an overlay

    Omnichannel CX and Intelligent Innovation – The Future of Retail

    Read how TCS’ agile and AI-powered retail solutions help businesses strengthen supply chains, reimagine operations, and deliver improved customer experience.
    Learn More
     about Omnichannel CX and Intelligent Innovation – The Future of Retail
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    TCS helps Kingfisher Plc enhance omnichannel customer experience
    With TCS OmniStore™ , Kingfisher Plc transformed the unified commerce journey and modernized CX with features such as self-checkout and save-the-cart.
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    21 Sep 2023
    The Co-operative Group and TCS - Building a Strategic Partnership
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    Solution

    TCS OmniStore™ This will open an overlay

    TCS OmniStore™: A Unified Commerce Platform for Frictionless CX

    TCS’ omnichannel retail commerce platform revolutionizes the way customers shop and helps retailers ensure frictionless and customer-centric experiences.
    Learn More
     about TCS OmniStore™: A Unified Commerce Platform for Frictionless CX
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    Related Insights
    TCS helps Kingfisher Plc enhance omnichannel customer experience
    With TCS OmniStore™ , Kingfisher Plc transformed the unified commerce journey and modernized CX with features such as self-checkout and save-the-cart.
    Customer Testimonial
    21 Sep 2023
    TCS OmniStore™ wins most innovative product
    TCS' AI-powered composable commerce platform was recognized as an industry leader for leveraging emerging technologies to improve customer experience in retail.
    Article
    04 Apr 2023
    TCS aide Kingfisher Plc à améliorer son expérience client omnicanale
    Avec TCS OmniStore™ , Kingfisher Plc a transformé son parcours de commerce unifié et modernisé l'expérience client (CX) avec des fonctionnalités telles que le self-checkout et la sauvegarde du panier.
    Customer Testimonial
    30 Sep 2024

    HIGHLIGHTS

    • Kingfisher Plc, a European home improvement company, wanted to create a seamless omnichannel customer experience across geographies and its multiple banners like B&Q, Castorama, Brico Dépôt, Screwfix, TradePoint and Koçtaş in Europe.
    • TCS OmniStore™, AI-powered unified commerce platform, steered the transformation using business acumen and technological expertise.
    • The Kingfisher group now experiences improved associate productivity, revenue, faster checkouts, and broader sales opportunities owing to the advanced data insights.

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    Home improvement Vision to execution Seamless, unified CX Omnichannel journeys

    Evelyn needs a new kitchen

    Transcript downloading Download transcript

    Exploring seamless customer journeys

    From dreams to seamless reality

    'A better world starts with better homes'. This vision of the European home improvement group Kingfisher was fuelled to action by its strategic partner, TCS OmniStore™, an AI-powered unified commerce platform. Today, customers want to move quickly between the physical and digital worlds for a seamless omnichannel shopping experience. Evelyn needs a new kitchen, but buying one with a busy work and home life needs to be quick and easy. This story captures the essence of how the Kingfisher group, powered by TCS OmniStore™, brought the vision of customers like Evelyn to life.

    Envisioning unified commerce

    Cohesive, collaborative, connected

    In today’s interconnected world, retail customers expect seamless, cohesive, and personalised experiences across all platforms—online, mobile apps, and physical stores. Embracing this trend, Kingfisher Plc, the European international home improvement company, selected the AI-powered TCS OmniStore™ platform to transform its unified commerce journey. 

    With over 1,900 stores and 82,000 colleagues, Kingfisher operates in eight European countries. Its retail banners include B&Q, Castorama, Brico Dépôt, Screwfix, TradePoint and Koçtaş, as well as e-commerce channels.

    The company wanted to enhance its checkout capabilities to align with the new payment service providers and future-proof its entire system capabilities. The business required a multilingual product for use across all its European banners, capable of handling any legal, fiscal, and operational differences.

    With over 1,900 stores and 82,000 colleagues, Kingfisher operates in 8 countries.

     

    Transforming customer experience

    Capabilites par excellence

    The Kingfisher group selected TCS as its transformation partner because of its experience in the retail sector, and the TCS OmniStore™ platform for its domain expertise enabling rapid innovation and adaptability to market trends. The omnichannel platform’s simple and intuitive, single-face colleague interface requires minimal user training, helping sales associates move seamlessly from one touchpoint to another.

    With features such as click-and-collect services, scan-and-go alternatives, mobile apps, save-the-cart and self-checkout facilities, dynamic promotion capabilities and clienteling, TCS OmniStore™ has made it possible for Kingfisher to provide the ultimate modern commerce experience.

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    Our self-checkout systems have allowed us to be more efficient on the front end. It's simple and our customers love it… I'm really excited about what TCS OmniStore™ can bring with our current systems stack.

    PETER ASH

    Product Director, Operations and Fulfilment, Kingfisher

    Emerging as the commerce platform of choice

    Intuitive, adaptable, and dynamic

    Kingfisher has so far implemented TCS OmniStore™ across two of its banners (B&Q in the UK and Ireland; and Castorama in France), with a third planned for later this year. It is already seeing increased productivity and revenue, faster checkout times, broader sales opportunities, and executing ever more tailored promotions thanks to new data insights.

    ​​TCS OmniStore™ is part of the TCS Algo Retail™ suite, which enables retailers to seamlessly integrate and orchestrate data across the retail value chain, harnessing the power of analytics, AI, and machine learning to unlock exponential business value.

    “We are delighted to be the strategic partner to Kingfisher in its transformation journey to reimagine the end customer experience and offer a unified experience across its brands in Europe. The platform is enabling seamless omnichannel shopping experiences, enhancing their competitive differentiation and driving growth,” - Shekar Krishnan, Head of Retail & CPG, UK and Europe, TCS.

    “TCS OmniStore™ commerce was the platform of choice because of our shared belief in defining a unified commerce platform. The vision and belief have now taken life in these seamless payment journeys.” ​– Srjana Balraj, Product Head, TCS OmniStore™​

    Platform

    Explore TCS OmniStore

    TCS OmniStore™ is part of the TCS Algo Retail™ suite. It enables retailers to integrate and orchestrate data across the retail value chain, harnessing analytics, AI & ML to unlock exponential business value.

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