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    • Overview

      TCS is here to make a difference through technology.

      Leading the way in innovation for over 50 years, we build greater futures for businesses across multiple industries and 131 countries.

      Discover all solutions
    • Industries
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    • Products and Platforms
      • TCS ADD™
      • TCS BANCS™
      • TCS BFSI Platforms
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      • TCS ERP on Cloud
      • ignio™
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    • ignio™
    • TCS iON™
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    • Overview

      We’re in it for good, driving positive change for the benefit of all.

      Our expert, committed team put our shared beliefs into action – every day. Together, we combine innovation and collective knowledge to create the extraordinary.

      Discover the difference
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      Recent News

      27 Nov 2023 TCS launches new Generative AI practice in collaboration with AWS
      22 Nov 2023 TCS Ranked #1 in Spain for Customer Satisfaction in Service Delivery Among IT and Cloud Services Providers
      20 Nov 2023 ASX signs agreement with TCS to replace its cash equities clearing and settlement platform
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    • Retail / Client testimonial

    European retailer transforms CX with TCS OmniStore™ commerce

    See how Evelyn got the kitchen of her dreams

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    Industry

    • Retail Tag

      Omnichannel Experience & Intelligent – The Future of Retail

      Read how TCS’ agile & AI-powered retail solutions help businesses strengthen their supply chains, reimagine operations, & deliver improved customer experience.
      Learn More
      Click to know more
      future-of-retail-omnichannel-experience-Web-3840x1512
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      Supplier Experience Transformation: Driving Better CX and Benefits
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    Solution

    • TCS OmniStore™ Tag

      TCS OmniStore™: A Unified Commerce Platform for Frictionless CX

      TCS’ omnichannel retail commerce platform revolutionizes the way customers shop & helps retailers ensure frictionless & customer-centric experiences. Know more.
      Learn More
      Click to know more
      omnistore-banner
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      Usher in the future of online shopping with live commerce
      With the pandemic accelerating the shift to digital retail, live commerce enables retailers to improve customer experience & bridge the physical-digital divide.
      White Paper
      24 May 2022
      Helping Kingfisher Group Enhance Omnichannel Customer Experience
      TCS OmniStore™ enabled Kingfisher Group to transform its unified commerce journey and provide a modern CX with features such as self-checkout and save-the-cart.
      Customer Testimonial
      21 Sep 2023

    Highlights

    • Kingfisher Plc, a European home improvement company, wanted to create a seamless omnichannel customer experience across geographies and its multiple banners like B&Q, Castorama, Brico Dépôt, Screwfix, TradePoint and Koçtaş in Europe.
    • TCS OmniStore™, AI-powered unified commerce platform, steered the transformation using business acumen and technological expertise.
    • The Kingfisher group now experiences improved associate productivity, revenue, faster checkouts, and broader sales opportunities owing to the advanced data insights.

    On this page

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    Vision to execution  inpage
    Seamless, unified CX  inpage
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    Home improvement Vision to execution Seamless, unified CX Omnichannel journeys

    Evelyn needs a new kitchen

    Transcript downloading

    Exploring seamless customer journeys

    From dreams to seamless reality

    'A better world starts with better homes'. This vision of the European Home Improvement Group Kingfisher was fuelled to action by its strategic partner, TCS OmniStore™, an AI-powered unified commerce platform. Today, customers want to move quickly between the physical and digital worlds for a seamless omnichannel shopping experience. Evelyn needs a new kitchen, but buying one with a busy work and home life needs to be quick and easy. This story captures the essence of how the Kingfisher group, powered by TCS OmniStore™, brought the vision of customers like Evelyn to life.

    Envisioning unified commerce

    Cohesive, collaborative, connected

    In today’s interconnected world, retail customers expect seamless, cohesive, and personalised experiences across all platforms—online, mobile apps, and physical stores. Embracing this trend, Kingfisher Plc, the European international home improvement company, selected the AI-powered TCS OmniStore™ platform to transform its unified commerce journey. 

    With over 1,900 stores and 82,000 colleagues, Kingfisher operates in eight European countries. Its retail banners include B&Q, Castorama, Brico Dépôt, Screwfix, TradePoint and Koçtaş, as well as e-commerce channels.

    The company wanted to enhance its checkout capabilities to align with the new payment service providers and future-proof its entire system capabilities. The business required a multilingual product for use across all its European banners, capable of handling any legal, fiscal, and operational differences.

    With over 1,900 stores and 82,000 colleagues, Kingfisher operates in 8 countries.

     

    Transforming customer experience

    Capabilites par excellence

    The Kingfisher group selected TCS as its transformation partner because of its experience in the retail sector, and the TCS OmniStore™ platform for its domain expertise enabling rapid innovation and adaptability to market trends. The omnichannel platform’s simple and intuitive, single-face colleague interface requires minimal user training, helping sales associates move seamlessly from one touchpoint to another.

    With features such as click-and-collect services, scan-and-go alternatives, mobile apps, save-the-cart and self-checkout facilities, dynamic promotion capabilities and clienteling, TCS OmniStore™ has made it possible for Kingfisher to provide the ultimate modern commerce experience.

    Our self-checkout systems have allowed us to be more efficient on the front end. It's simple and our customers love it… I'm really excited about what TCS OmniStore™ can bring with our current systems stack.

    PETER ASH

    Product Director, Operations and Fulfilment, Kingfisher

    Emerging as the commerce platform of choice

    Intuitive, adaptable, and dynamic

    Kingfisher has so far implemented TCS OmniStore™ across two of its banners (B&Q in the UK and Ireland; and Castorama in France), with a third planned for later this year. It is already seeing increased productivity and revenue, faster checkout times, broader sales opportunities, and executing ever more tailored promotions thanks to new data insights.

    ​​TCS OmniStore™ is part of the TCS Algo Retail™ suite, which enables retailers to seamlessly integrate and orchestrate data across the retail value chain, harnessing the power of analytics, AI, and machine learning to unlock exponential business value.

    “We are delighted to be the strategic partner to Kingfisher in its transformation journey to reimagine the end customer experience and offer a unified experience across its brands in Europe. The platform is enabling seamless omnichannel shopping experiences, enhancing their competitive differentiation and driving growth,” - Shekar Krishnan, Head of Retail & CPG, UK and Europe, TCS.

    “TCS OmniStore™ commerce was the platform of choice because of our shared belief in defining a unified commerce platform. The vision and belief have now taken life in these seamless payment journeys.” ​– Srjana Balraj, Product Head, TCS OmniStore™​

    Platform

    Explore TCS OmniStore

    TCS OmniStore™ is part of the TCS Algo Retail™ suite. It enables retailers to integrate and orchestrate data across the retail value chain, harnessing analytics, AI & ML to unlock exponential business value.

    Read more

    Related reading

    Retail

    Holiday Season: Maintaining Profit Margins Intelligently

    White Paper | 29 Nov 2023
    Retail

    Holiday Season Checklist to Make Your Business Operations Shine

    White Paper | 29 Nov 2023
    Retail Prabhakaran Elangovan Balaji Iyer

    Supplier Experience Transformation: Driving Better CX and Benefits

    White Paper | 27 Nov 2023
    Retail Chris Barber Neil Jarrad

    Merchandising Strategies: Getting Better at the Basics

    White Paper | 21 Nov 2023

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