Evelyn needs a new kitchen
Exploring seamless customer journeys
From dreams to seamless reality
'A better world starts with better homes'. This vision of the European Home Improvement Group Kingfisher was fuelled to action by its strategic partner, TCS OmniStore™, an AI-powered unified commerce platform. Today, customers want to move quickly between the physical and digital worlds for a seamless omnichannel shopping experience. Evelyn needs a new kitchen, but buying one with a busy work and home life needs to be quick and easy. This story captures the essence of how the Kingfisher group, powered by TCS OmniStore™, brought the vision of customers like Evelyn to life.
Envisioning unified commerce
Cohesive, collaborative, connected
In today’s interconnected world, retail customers expect seamless, cohesive, and personalised experiences across all platforms—online, mobile apps, and physical stores. Embracing this trend, Kingfisher Plc, the European international home improvement company, selected the AI-powered TCS OmniStore™ platform to transform its unified commerce journey.
With over 1,900 stores and 82,000 colleagues, Kingfisher operates in eight European countries. Its retail banners include B&Q, Castorama, Brico Dépôt, Screwfix, TradePoint and Koçtaş, as well as e-commerce channels.
The company wanted to enhance its checkout capabilities to align with the new payment service providers and future-proof its entire system capabilities. The business required a multilingual product for use across all its European banners, capable of handling any legal, fiscal, and operational differences.
With over 1,900 stores and 82,000 colleagues, Kingfisher operates in 8 countries.
Transforming customer experience
Capabilites par excellence
The Kingfisher group selected TCS as its transformation partner because of its experience in the retail sector, and the TCS OmniStore™ platform for its domain expertise enabling rapid innovation and adaptability to market trends. The omnichannel platform’s simple and intuitive, single-face colleague interface requires minimal user training, helping sales associates move seamlessly from one touchpoint to another.
With features such as click-and-collect services, scan-and-go alternatives, mobile apps, save-the-cart and self-checkout facilities, dynamic promotion capabilities and clienteling, TCS OmniStore™ has made it possible for Kingfisher to provide the ultimate modern commerce experience.
Our self-checkout systems have allowed us to be more efficient on the front end. It's simple and our customers love it… I'm really excited about what TCS OmniStore™ can bring with our current systems stack.