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TCS Worldwide
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    TCS is here to make a difference through technology.

    Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

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    • Overview Press tab for submenu items

      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

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      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
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      05 May 2025 Jazeera Airways Partners with Tata Consultancy Services to Power AI-led Transformation, Reimagine Digital Customer Experience
      02 May 2025 IBM, Tata Consultancy Services and Government of Andhra Pradesh to Deploy India’s Largest Quantum Computer in the Country’s First Quantum Valley Tech Park
      30 Apr 2025 TCS Collaborates with SAP to Enable Enterprise-wide GenAI and Cloud Adoption For its Customer
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      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
    • Analyst recognition

      Recent recognitions

      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
      View all
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    What we do
    • Overview Press tab for submenu items

      TCS is here to make a difference through technology.

      Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.

      Discover all solutions
    • Industries
      • Banking
      • Capital Markets
      • Consumer Packaged Goods and Distribution
      • Communications, Media, and Information Services
      • Education
      • Energy, Resources, and Utilities
      • Healthcare
      • High Tech
      • Insurance
      • Life Sciences
      • Manufacturing
      • Public Services
      • Retail
      • Travel and Logistics
    • Services
      • Artificial Intelligence
      • Cloud
      • Cognitive Business Operations
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      • Cybersecurity
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      • Enterprise Solutions
      • IoT and Digital Engineering
      • Network Solutions and Services
      • TCS Interactive
      • Sustainability Services
    • Products and Platforms
      • TCS ADD™
      • TCS BANCS™
      • TCS BFSI Platforms
      • TCS CHROMA™
      • TCS Customer Intelligence & Insights™
      • TCS ERP on Cloud
      • ignio™
      • TCS iON™
      • TCS HOBS™
      • TCS Intelligent Urban Exchange™
      • TCS OmniStore™
      • TCS Optumera™
      • TCS Tap™
      • Quartz™ – The Smart Ledgers™
      • TCS TwinX™
      • TCS MasterCraft™
      • Jile™
      • TCS DigiBOLT™
    Overview
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  • Products and Platforms expand here
    • TCS ADD™
    • TCS BANCS™
    • TCS BFSI Platforms
    • TCS CHROMA™
    • TCS Customer Intelligence & Insights™
    • TCS ERP on Cloud
    • ignio™
    • TCS iON™
    • TCS HOBS™
    • TCS Intelligent Urban Exchange™
    • TCS OmniStore™
    • TCS Optumera™
    • TCS Tap™
    • Quartz™ – The Smart Ledgers™
    • TCS TwinX™
    • TCS MasterCraft™
    • Jile™
    • TCS DigiBOLT™
  • Who we are
    • Overview Press tab for submenu items

      We deliver excellence and create value for customers and communities.

      Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.

      Discover the difference
    • About Us
      • Leadership
      • Corporate Sustainability
      • Diversity, Equity, and Inclusion
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      • The TCS Way
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  • About Us expand here
    • Leadership
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  • Our Brand
  • Insights
    • Overview Press tab for submenu items

      Extraordinary expertise leads to remarkable results.

      We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.

      Discover Expert Insights
    • Customer Stories
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    • Global studies
    • Topics
      • Metaverse
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      • Cloud
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    Overview
  • Customer Stories
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  • Careers
    • Overview Press tab for submenu items

      Want to be a global change-maker? Join our team.

      At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.

      Join us
    • India
      • India
    • Americas
      • Argentina
      • Brazil
      • Canada
      • Chile
      • Colombia
      • Ecuador
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      • Peru
      • Uruguay
      • USA
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    Overview
  • India expand here
    • India
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    • Argentina
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    • Uruguay
    • USA
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  • Europe and UK expand here
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  • Newsroom
    • Overview Press tab for submenu items

      Find the latest news about TCS in our Newsroom

      Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.

      Discover more
    • Press releases

      Recent Press releases

      05 May 2025 Jazeera Airways Partners with Tata Consultancy Services to Power AI-led Transformation, Reimagine Digital Customer Experience
      02 May 2025 IBM, Tata Consultancy Services and Government of Andhra Pradesh to Deploy India’s Largest Quantum Computer in the Country’s First Quantum Valley Tech Park
      30 Apr 2025 TCS Collaborates with SAP to Enable Enterprise-wide GenAI and Cloud Adoption For its Customer
      View all
    • News alerts

      Recent News

      02 May 2025 TCS Ranked Denmark’s #1 IT Service Provider for Customer Satisfaction in 2025
      23 Apr 2025 TCS Partners with Google Cloud on Agent-to-Agent Interoperability Protocol to Drive Future-Ready Enterprises
      11 Apr 2025 TCS Partners with Google Cloud to Accelerate AI-led Transformation in the Retail Sector
      View all
    • Analyst recognition

      Recent recognitions

      22 Apr 2025 TCS Ranked #6 Amongst Banking Technology Providers and Recognized as a Regional Leader across all Geographies by Everest Group
      17 Apr 2025 TCS BaNCS Named a Leader Among Wealth Management Products by Everest Group
      01 Apr 2025 TCS Positioned as a Leader in Worldwide Discrete Manufacturing Product Lifecycle Management Strategic Consulting Services and Systems Integration by IDC MarketScape
      View all
    • Events

      Upcoming events

      11 Jun 2025 TCS and PTC Present the North America Leadership Forum 2025
      04 Jun 2025 Veeva R&D and Quality Summit: Developing Better Health Outcomes
      19 May 2025 TCS at Sapphire 2025
      View all
    • Media kit
    Overview
  • Press releases
  • News alerts
  • Analyst recognition
  • Events
  • Media kit
  • Investors
    • Overview Press tab for submenu items

      TCS works hand in hand with world-leading investors.

      Tata Consultancy Services Limited
      NSE:TCS
      INR
      Discover more FY24-25 debrief
    • Management Commentary
      • Latest Quarter Commentary
      • Annual Report Section
    • Financials
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      • Download TCS Data Sheet
      • Erstwhile CMC Financials
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    Overview
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    TCS Worldwide
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    • TCS and Microsoft Cloud
    • Case Study

    Malaysia Airlines transforms IT services

    TCS overhauls IT infrastructure with flexible, scalable, and future-ready solution.

    2 MINS READ
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    Services

    Cloud This will open an overlay

    Enabling Enterprise Agility & Resilience with a Robust Cloud Strategy

    Read how TCS helps enterprises create a unique strategy for their cloud transformation journey, enabling business agility and resilience.
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     about Enabling Enterprise Agility & Resilience with a Robust Cloud Strategy
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    TCS’ Databricks Services on AWS: Driving Enterprise Agility
    Enable enterprise agility and boost adoption of a unified, open, and scalable data management platform on the cloud with end-to-end, automated migration on AWS.
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    TCS Joins as a Marquee Sponsor for Google Cloud Next ’25
    Visit our booth at Google Cloud Next to connect with our experts and explore our AI and data solutions that drive growth and shape the future of your enterprise.
    Events
    09 Apr 2025

    Industry

    Travel and Logistics This will open an overlay

    Data and AI in Travel Industry for a Memorable Passenger Experience

    TCS helps create a sustainable travel ecosystem and design hyper-personalized using AI and big data in tourism to make the passenger journey memorable.
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     about Data and AI in Travel Industry for a Memorable Passenger Experience
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    Related Insights
    Cargotec-Kalmar Separation: Achieving Smooth IT/ERP carveout with TCS
    The Cargotec-Kalmar separation carved out over 250 applications, including ERP systems and IT landscape. Learn how TCS ensured a seamless ERP carveout and business continuity.
    Case Studies
    21 Apr 2025
    AI and Automation: Reshaping the Future of Supply Chain and Logistics
    From warehouse automation to demand forecasting, explore how AI is reimagining supply chain operations to enhance efficiency and drive sustainable growth.
    Article
    18 Apr 2025
    Generative AI in Travel and Logistics: Starting an Exciting Journey
    Learn how generative AI tools help travel and logistics firms evolve into knowledge-driven enterprises, improving travel experience and business transformation.
    White Paper
    28 Mar 2025

    Challenge

    Malaysia Airlines was under pressure to stem rising costs and improve customer service.

    Increased competition, low margins, spiraling costs, and demand fluctuations were major concerns at Malaysia Airlines. Lack of standardized IT systems, business users, or IT vendors took a toll on their overall efficiency, and often required their employees to spend time and effort on non-core activities.

    Operational silos prevented a holistic business view, and affected their ability to improve processes and serve internal customers. The airline also needed to migrate their legacy applications to new age technologies, such as migration of mail infrastructure to Microsoft cloud.

    Solution

    TCS facilitates IT transformation to provide an integrated service view of operations.

    TCS’ proven track record with leading global airlines made us the logical partner choice. Our strong governance and service delivery model focused on outcomes, transparency, transformation, and innovation, and was designed to meet their future business needs.

    We leveraged our 5D approach—Define, Design, Develop, Demonstrate, and Deliver—and our proprietary tool, Netasthra, to provide an integrated service view of their IT operations through a unified interface and a single touch-point.

    This let us monitor their environment effectively, proactively reducing incidents. Netasthra’s Enterprise Service Management tool provided live data on the status of any issues, tracked changes using a Change Management module, and generated reports on system capacity and utilization.

    TCS completed Malaysia Airlines’ IT transformation three months ahead of schedule. We have been providing seamless customer service ever since, consistently achieving and exceeding our service targets.

    We executed a comprehensive IT transformation three months before schedule. 

    What made this happen

    • Cloud business applications  
    • Cloud platform  
    • Cloud productivity  
    • Data analytics  
    • Data platform  
    • Datacenter   
    • DevOps
    • Security 
    • Small and midmarket cloud solutions 
    • Application development
    • Application integration
    • Collaboration and content  
    • Enterprise mobility management  
    • Enterprise resource planning  
    • Messaging  
    • Project and portfolio management  
    • Windows and devices  
    • Communications

     
    • Adoption and change management
    • AI and machine learning on Microsoft Azure
    • Analytics on Microsoft Azure
    • Calling for Microsoft Teams
    • Custom solutions for Microsoft Teams
    • Data warehouse migration to Microsoft Azure
    • DevOps with GitHub on Microsoft Azure
    • Kubernetes on Microsoft Azure
    • Linux and open source database migration to Microsoft Azure
    • Microsoft Azure VMware solution
    • Microsoft Windows Virtual Desktop
    • Modernization of web applications to Microsoft Azure
    • Modernize endpoints
    • Networking services in Microsoft Azure
    • SAP on Microsoft Azure
    • Teamwork deployment
    • Windows Server and SQL Server migration to Microsoft Azure

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    Cloud

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