Malaysia Airlines transforms IT services
TCS overhauls IT infrastructure with flexible, scalable, and future-ready solution.
2
MINS READ
- Perpetually Adaptive Enterprise Press tab for submenu items
Where adaptability meets advantage
At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
-
Industries
-
Services
-
Products and Platforms
-
Research & Innovation
-
Alliances
Perpetually Adaptive Enterprise
Industries
expand here
Services
expand here
Products and Platforms
expand here
Research & Innovation
expand here
- About Us Press tab for submenu items
We deliver excellence and create value for customers and communities.
Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
-
Brand
-
Leadership
-
Community
-
Sustainability
-
Inclusion
-
Values
- Customer Stories Press tab for submenu items
Discover why customers choose TCS
We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.
-
Events
Upcoming events
29 Sep 2025 TCS BaNCS and Quartz at SIBOS 2025, FrankfurtView all22 Sep 2025 TCS Life Sciences Forum 2025 London -
Analyst Recognition
-
Global Studies
- Build a future with us Press tab for submenu items
Want to be a global change-maker? Join our team.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
-
India
-
Americas
-
Asia Pacific
-
Europe and UK
-
Middle East and Africa
Build a future with us
India
expand here
Americas
expand here
Asia Pacific
expand here
Europe and UK
expand here
Middle East and Africa
expand here
Investor Relations
Management Commentary
expand here
Financials
expand here
News and Events
expand here
ESG
expand here
Resources
expand here
- Worldwide Press tab for submenu items
Global knowledge. Local support
At TCS, we help enterprises grow through innovative solutions globally. Adapt and thrive with us.
-
Regions
-
Local Language Sites
Top Results
Showing
10
01 - 07
You have these already downloaded
We have sent you a copy of the report to your email again.
Services
Cloud
This will open an overlay
Enabling Enterprise Agility & Resilience with a Robust Cloud Strategy
Read how TCS helps enterprises create a unique strategy for their cloud transformation journey, enabling business agility and resilience.
Related Insights
To overcome challenges in cross continent manufacturing, Hach now uses supply chain planning on cloud. Find out how TCS enabled this with Oracle Cloud Transformation Delivery Methodology.
Case Studies
01 Jun 2022
TCS' hybrid cloud strategy ensures that enterprises comply with ever-evolving regulatory and privacy directives. Learn how.
White Paper
15 Aug 2022
TCS Microsoft Azure Application Modernization Services help companies accelerate transformation to a cloud-native environment and enable new business models.
Solution
11 Jul 2022
Industry
Travel and Logistics
This will open an overlay
Data and AI in Travel Industry for a Memorable Passenger Experience
TCS helps create a sustainable travel ecosystem and design hyper-personalized using AI and big data in tourism to make the passenger journey memorable.
Related Insights
TCS’ AI-ML-based solution suite enables digital transformation with digital collaboration through intelligent insights to help improve customer experience.
Solution
29 Jul 2022
Learn how airport innovation and the new operating model will drive adaptability and resilience, accelerate smart airport growth, and improve CX.
White Paper
23 Aug 2023
United Airlines teamed up with TCS for the Aviana™ solution on AWS to accelerate digital transformation using data services and modernize airline operations.
Case Studies
14 Jun 2022
Challenge
Malaysia Airlines was under pressure to stem rising costs and improve customer service.
Increased competition, low margins, spiraling costs, and demand fluctuations were major concerns at Malaysia Airlines. Lack of standardized IT systems, business users, or IT vendors took a toll on their overall efficiency, and often required their employees to spend time and effort on non-core activities.
Operational silos prevented a holistic business view, and affected their ability to improve processes and serve internal customers. The airline also needed to migrate their legacy applications to new age technologies, such as migration of mail infrastructure to Microsoft cloud.
Solution
TCS facilitates IT transformation to provide an integrated service view of operations.
TCS’ proven track record with leading global airlines made us the logical partner choice. Our strong governance and service delivery model focused on outcomes, transparency, transformation, and innovation, and was designed to meet their future business needs.
We leveraged our 5D approach—Define, Design, Develop, Demonstrate, and Deliver—and our proprietary tool, Netasthra, to provide an integrated service view of their IT operations through a unified interface and a single touch-point.
This let us monitor their environment effectively, proactively reducing incidents. Netasthra’s Enterprise Service Management tool provided live data on the status of any issues, tracked changes using a Change Management module, and generated reports on system capacity and utilization.
TCS completed Malaysia Airlines’ IT transformation three months ahead of schedule. We have been providing seamless customer service ever since, consistently achieving and exceeding our service targets.
We executed a comprehensive IT transformation three months before schedule.
What made this happen
- Cloud business applications
- Cloud platform
- Cloud productivity
- Data analytics
- Data platform
- Datacenter
- DevOps
- Security
- Small and midmarket cloud solutions
- Application development
- Application integration
- Collaboration and content
- Enterprise mobility management
- Enterprise resource planning
- Messaging
- Project and portfolio management
- Windows and devices
- Communications
- Adoption and change management
- AI and machine learning on Microsoft Azure
- Analytics on Microsoft Azure
- Calling for Microsoft Teams
- Custom solutions for Microsoft Teams
- Data warehouse migration to Microsoft Azure
- DevOps with GitHub on Microsoft Azure
- Kubernetes on Microsoft Azure
- Linux and open source database migration to Microsoft Azure
- Microsoft Azure VMware solution
- Microsoft Windows Virtual Desktop
- Modernization of web applications to Microsoft Azure
- Modernize endpoints
- Networking services in Microsoft Azure
- SAP on Microsoft Azure
- Teamwork deployment
- Windows Server and SQL Server migration to Microsoft Azure
Related reading
1/4
Microsoft Business Solutions
Scaling Success: Bringing Microsoft 365 Copilot to Enterprises
Case Studies
|
11 Sep 2024
Opens in new tab
2/4
TCS Accelerated Adoption Approach for Microsoft 365 Copilot
Solution
|
09 Jan 2024
Opens in new tab
3/4
Cloud
Enhancing Microsoft 365 Copilot Capabilities for Better Workplaces
Solution
|
08 Jan 2024
Opens in new tab
4/4
Cloud
How PODS improved productivity with cloud and IT automation
Case Studies
|
05 Jul 2023
Opens in new tab
What’s on your mind?
We’re here to help! Tell us what you’re looking for and we’ll get you connected to the right people.
Looking for something else?
©2025 TATA Consultancy Services Limited
©2025 TATA Consultancy Services Limited
- Privacy Notice
- Cookie Policy
- Accessibility Declaration
- Disclaimer
- Security Policy
- California Notice at Collection
- Customize Cookies
