Malaysia Airlines transforms IT services
TCS overhauls IT infrastructure with flexible, scalable, and future-ready solution.
2
MINS READ
At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
Whether it’s running a marathon or helping businesses thrive in applying new technology innovations at scale, we understand what it takes to keep pushing the limits of what’s possible.
We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
At TCS, we help enterprises grow through innovative solutions globally. Adapt and thrive with us.
TCS overhauls IT infrastructure with flexible, scalable, and future-ready solution.
You have these already downloaded
We have sent you a copy of the report to your email again.
Malaysia Airlines was under pressure to stem rising costs and improve customer service.
Increased competition, low margins, spiraling costs, and demand fluctuations were major concerns at Malaysia Airlines. Lack of standardized IT systems, business users, or IT vendors took a toll on their overall efficiency, and often required their employees to spend time and effort on non-core activities.
Operational silos prevented a holistic business view, and affected their ability to improve processes and serve internal customers. The airline also needed to migrate their legacy applications to new age technologies, such as migration of mail infrastructure to Microsoft cloud.
TCS’ proven track record with leading global airlines made us the logical partner choice. Our strong governance and service delivery model focused on outcomes, transparency, transformation, and innovation, and was designed to meet their future business needs.
We leveraged our 5D approach—Define, Design, Develop, Demonstrate, and Deliver—and our proprietary tool, Netasthra, to provide an integrated service view of their IT operations through a unified interface and a single touch-point.
This let us monitor their environment effectively, proactively reducing incidents. Netasthra’s Enterprise Service Management tool provided live data on the status of any issues, tracked changes using a Change Management module, and generated reports on system capacity and utilization.
TCS completed Malaysia Airlines’ IT transformation three months ahead of schedule. We have been providing seamless customer service ever since, consistently achieving and exceeding our service targets.
Scaling Success: Bringing Microsoft 365 Copilot to Enterprises
TCS Accelerated Adoption Approach for Microsoft 365 Copilot
Enhancing Microsoft 365 Copilot Capabilities for Better Workplaces
How PODS improved productivity with cloud and IT automation