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Experience: Post-pandemic reset


Rashmi Bhaskar Mukherjee

Lead, HR Strategy Consulting, TCS

Ashok Krish

Lead, Digital Workplace unit, TCS


  • One of the most remarkable changes of the pandemic has been the focus on ‘intangible assets’—things we know matter but we neither measure, nor value, on the same scale as tangible assets. Think health, equity, relationships, and trust.
  • What's also interesting is the shift to a more holistic, value-based, multi-dimensional lens of the workplace and the workforce.
  • As we design future digital experiences, we must make it more meaningful by focusing on the ‘individual as a whole’ and not just the part where they are an employee.