Workplace experience reset
A significant shift
The notion of ‘experience’, or employee experience as we know it—and its implications for the post-pandemic workforce—has undergone a significant shift.We now engage, consume, and collaborate in a manner that would have been inconceivable only a couple of years ago. We wear many hats and fulfill multiple roles at the same time and place, transitioning from employee to carer or parent at a moment’s notice.
The morphing of work and social identities is real. And it is not going away anytime soon. Amid this great reset, leaders need to acknowledge the multiple personas and competing priorities of their people, and accommodate for the experiences they are having. More importantly, they need to design holistic future experiences for their workforce—focusing on the ‘individual as a whole’ and not just the part where they are employees.
Another thing leaders should not overlook is the increasing focus on the ‘intangible’, things that we know matter but that we neither measure, nor value, on the same scale as tangible assets. Intangibles such as health, purpose, trust, and equity will form the bedrock of holistic experiences and will be key to attracting and retaining talent. According to a recent report¹, intangible assets will account for as much as 85% of the total business value across industries.
Implications for leaders
Creating holistic experiences is a priority for the leadership
When co-creating meaningful experiences, designing newer organization models and distributed digital workspaces for greater fluidity, business leaders would do well to adopt a systems thinking approach. Systems thinking as a discipline focuses on complex systems and encourages the viewing of a problem as a whole. Here are some key areas they need to focus on:
Future of experience
Technology's role in creating holistic experiences
Holistic digital experiences would lie at the intersection of the individual, employee, and society. We have identified 21 elements that we believe are key to creating holistic future experiences.