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      Where adaptability meets advantage

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      Adaptability starts here
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      17 Jul 2025 TCS Ranked Among Top 20 Global Technology Brands in Brand Finance Tech 100 2025 List
      15 Jul 2025 TCS & MIT Sloan Management Review Launch New Research Series; Unveil Roadmap for Human-AI collaboration in Enterprises
      10 Jul 2025 Robust Order Book and Operational Resilience mark TCS’ Q1
      View all
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      16 Jul 2025 TCS Launches AI-Powered Research & Innovation Centre in Singapore to Accelerate Enterprise Innovation at Scale
      09 Jul 2025 TCS Launches ‘Gen AI Tech Pathway’ in its STEM Education Program goIT
      03 Jul 2025 TCS Unveils the 2025 Edition of TCS InQuizitive Across 12 Indian Cities, To Spotlight India’s Brightest Young Minds
      View all
    • Analyst recognition

      Recent recognitions

      17 Jul 2025 TCS a Leader in Life and Annuities Insurance BPS and Third-Party Administrator Services: Everest Group
      15 Jul 2025 TCS Recognized as a Leader in Healthcare Provider Digital Services by Everest Group
      01 Jul 2025 TCS Recognized as a Leader in Pharmacovigilance Operations Services by Everest Group
      View all
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    • Cognitive Business Operations / solution

    Insurance Cognitive Business Operations

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    Unlock Business Agility and Future-ready Operations with TCS

    Our Cognitive Business Operations caters to enterprises’ digital transformation needs and helps them achieve business continuity and resilient operations.
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    10 Jan 2025

    Help Insurers achieve growth and profitability while staying relevant to customer needs.

    CHALLENGE

    Insurance industry is in the midst of a transformation largely driven by evolving customer expectations and fintech-led disruptions. Insurers are looking to accelerate growth by prudent allocations to strategic investments and creative solutions that can address limitations of complex and dated technology, fragmented operations and legacy business books. Such investments are aimed at aligning business portfolios and operations with profitable customer segments.

    TCS SOLUTION

    TCS is a transformation and innovation partner of choice for global insurers and has been instrumental in delivering superior customer experience, improved operational performance, and rationalized technology landscape. TCS proactively partners with customers to address demands of the changing marketplace through cognitive approach and develop a host of cognitive solutions aligned with our overall offerings.

    Our comprehensive services include:

    • Life and Annuity
    • Retirement and Pensions
    • Property and Casualty
    • Re-insurance
    • Broking


    In addition, TCS offers enterprise services such as procurement, HR, F&A, customer services, Business Support (BFSS), and analytics and insights.

    TCS has a proven track record in providing impactful business solutions. Our customers partner with us to leverage:

    • Business 4.0™ framework
    • Business Consulting
    • Delivery Excellence
    • IT-BPS Synergy
    • Platform Solution

    BENEFITS

    Following benefits were realized by various clients: 

    • USD 1.12 billion subrogation recovery with 15% CAGR growth through Robotic Automation
    • USD 2.5 billion Revenue realization through new business campaigns
    • 4.5 million policies migrated to BaNCS to avoid loss from fraud worth GBP 1.6 million through IT-BPS Synergy
    • 80% reduction in backdating costs leading to USD 2.9 million in savings through Rigor in Operation
    • Automation of Pension Transfer to reduce annual costs worth GBP 180k
    • Transformation journey across business channels turning 95% processes digital
    • 5 days to 5 Minute Policy Issuance by eliminating human engagement and reducing handling time

     

    Related reading

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    Cognitive Business Operations

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    Article | 20 Dec 2024   Opens in new tab

    Transformation starts here

    Ready to unlock value with cognitive, integrated operations?

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