March 17–19, 2026 | Orlando, Florida
Service
Cognitive Business Operations
Unlock Business Agility and Future-ready Operations with TCS
Highlights
- At SSOW 2026, TCS will demonstrate its capabilities that help build artificial intelligence (AI)‑led Autonomous Global Business Services (GBS) and showcase how agentic AI, Intelligent Choice Architecture (ICA), and Connected Organisation Intelligence™ (COI) enable perpetually adaptive enterprises.
- A high‑impact panel of global industry leaders will explore how AI‑led transformation and Autonomous GBS are redefining supply chain and procurement.
- At the TCS booth, attendees will experience next‑gen autonomous finance, supply chain, human resources (HR), and customer experience (CX) solutions in action, demonstrating how agentic AI drives real‑time intelligence, resilience, and enterprise‑wide adaptability.
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AI-led Autonomous Global Business Services (GBS)
In today’s fast-changing business and technology landscape, Perpetually Adaptive Enterprises (PAE) are setting the pace for the future. At the heart of this transformation lies the vision of a future-ready, AI-led Autonomous GBS—a paradigm where the combined power of AI, Agentic AI, and operating model innovation elevates operations to new heights.
The tenets of an Autonomous GBS comprise human+AI teaming model, reimagination of processes, ICA, and COI. Together, these tenets enable humans and AI to work collaboratively for superlative outcomes.
TCS’ GBS showcase
TCS is proud to take centre stage at Shared Services & Outsourcing Week (SSOW) 2026, one of the world’s largest shared services forums.
Over 1,000 GBS professionals from 300 global enterprises will attend the event, which is a hub for cutting-edge ideas shaping the next frontier of business operations.
TCS will bring groundbreaking and thought-provoking perspective on business process services, showcase its cutting-edge capabilities, and collaborate with industry leaders to collectively envision the future of operations.
Thought-leading panel discussion on March 18:
AI-led Autonomous GBS: Building adaptive, connected, and resilient supply chains
In an era of constant disruption, supply chains must evolve from linear execution engines into adaptive, intelligent networks. The real challenge today is no longer the speed of decision‑making, but the quality of decisions, shaped by how insights are framed, choices are surfaced, and actions are orchestrated across the enterprise.
The panel discussion will explore how AI‑led autonomous operations, enabled through mature global business services (GBS), are redefining supply chains from reactive, siloed firefighting to foresight‑driven, enterprise‑wide orchestration.
By bringing together COI, ICA, and Autonomous GBS capabilities, supply chain leaders can fundamentally rethink how decisions are made and executed.
The panellists will discuss how agentic AI operations integrate decision‑making across functions, unlock latent value across the value chain, and enable supply chains that continuously learn, adapt, and scale as necessary. Attendees should gain practical perspectives on building future‑ready supply chains that are not just resilient but also autonomous and evolving.
Panel
James Wells
Global Chief Supply Chain Officer, RCG
James Wells is a seasoned supply chain leader with the experience of orchestrating complex global operations. He is at the helm of a team overseeing procurement, logistics, and inventory for a fleet of the worlds largest and most complex resorts and ships.
Ashok Pai
Senior Vice President and Global Head, ECBO, TCS
Ashok is a Senior Vice President and Global Head of Enterprise Cognitive Business Operations at TCS. He oversees one of TCS’ largest service practices that helps customers leverage cognitive technologies to transform the operations stack comprising business processes and IT infrastructure, making their operations more intelligent, agile, scalable, resilient, and adaptable.
Ajith Thomas
Global Head, Supply Chain, ECBO, TCS
Ajith Thomas is the Global Head of Supply Chain and Sourcing & Procurement for Enterprise Cognitive Business Operations at Tata Consultancy Services. With over 28 years of experience spanning the CPG, manufacturing, and IT/ITES sectors, he is recognized for his deep expertise in Supply Chain, Sourcing & Procurement.
Theme-based private luncheon on March 18
TCS will host an exclusive, theme-based private luncheon that brings together senior executives for high-impact, peer-level conversations. This leadership discussion will provide a confidential setting to collectively envision the future of operations, deep-dive into real-world challenges faced by CXOs, and exchange thought provoking perspectives drawn from experience.
Through candid conversations and shared insights, the session aims to surface practical ideas, explore emerging possibilities, and shape a clear, actionable way forward.
Experience the cutting-edge of autonomous operations at the TCS booth (units #428 and #430)
Experience world‑class, cutting‑edge solutions at the TCS booth. They help you bring autonomy, pace, and resilience to operations. Witness live demonstrations of Agentic AI‑powered systems that are redefining how businesses operate, adapt, and scale in a world of constant change. These solutions deliver autonomy, intelligence, and adaptability, enabling enterprises to thrive in an era of constant change.
The innovations on display will include:
Autonomous finance
Finance is evolving from transactional efficiency to strategic foresight. Autonomous GBS, powered by agentic AI, transforms finance into a proactive, future-ready function. By leveraging COI, finance operations gain real-time visibility and predictive insights. Coupled with ICA, decision-making shifts from reactive to anticipatory, enabling increased profitability, smooth cashflow, dynamic risk management and intelligent forecasting. This convergence moves finance from being a cost centre to a growth enabler, reducing risks and unlocking new opportunities.
Autonomous supply chain
Modern supply chains demand resilience and agility. Autonomous supply chain, driven by agentic AI, senses disruptions before they occur and responds with precision. ICA plays a critical role by framing optimal choices for inventory, logistics, and procurement in real time, while COI ensures decisions are informed by contextual intelligence across global networks. This synergy enables supply chains to continuously learn, adapt, and orchestrate operations seamlessly, turning volatility into competitive advantage and driving perpetual adaptivity.
Autonomous HR
Human resources (HR) is no longer just an administrative function. It is a strategic enabler of talent transformation. Autonomous HR, powered by agentic AI, personalises employee experiences, and predicts workforce needs with remarkable accuracy. COI provides a holistic view of talent and organisational data, while ICA ensures HR leaders make informed, bias-free decisions on hiring, engagement, and retention. Routine tasks run autonomously, freeing HR teams to focus on innovation and culture-building, creating a workforce that evolves with the enterprise. This approach ensures scalability, compliance, and agility, enabling enterprises to transform HR into a digital-first, strategic function.
Autonomous CX
Customer experience (CX) is the ultimate differentiator in a digital-first world. Autonomous CX, enabled by agentic AI, delivers intelligent, empathetic, and context-aware interactions across channels. ICA ensures that every customer touchpoint is optimised for choice and personalisation, while COI brings together insights from across the enterprise to create seamless, human-centric experiences. This synergy creates CX that is autonomous by design, and humane by intent.
TCS named as a finalist in the ‘Service Provider of the Year’ category
Tata Consultancy Services (TCS) has been named a finalist for the 2026 SSON Impact Awards in the ‘Service Provider of the Year’ category.
This recognition reflects TCS’ strong commitment to helping organisations build future-ready operations, accelerate strategic priorities, and unlock sustained business value through advanced digital, AI-led, and industry-focussed solutions. The winners will be announced at the Black-Tie Awards Gala during SSOW 2026 on March 18.
TCS leader to take the stage at G6 debate on March 19
Ashok Pai, Senior Vice President and Global Head, Enterprise Cognitive Business Operations, TCS, will be participating in The G6 debate titled ‘The outsourcing model in 2030: In the AI age, does BPO fit?’ He will be joined by industry leaders to examine how AI is reshaping the future of outsourcing.
The session will be moderated by Deborah Kops, principal, Sourcing Change. Ashok will discuss TCS’ AI‑led Autonomous GBS vision, explaining how agentic AI and COI enable self‑orchestrating operations that seamlessly sense change, make decisions, and execute actions across enterprise functions like finance, supply chain, HR and customer experience (CX).