March 17–19, 2026 | Orlando, Florida
Service
Cognitive Business Operations
Unlock Business Agility and Future-ready Operations with TCS
Highlights
- At SSOW 2026, TCS will demonstrate its capabilities that help build artificial intelligence (AI)‑led autonomous global business services (GBS) and showcase how agentic AI, intelligent choice architecture, and connected organisation intelligence enable perpetually adaptive enterprises.
- A high‑impact panel of global industry leaders will explore how AI‑led transformation and autonomous GBS are redefining supply chain and procurement.
- At the TCS booth, attendees will experience next‑gen autonomous finance, supply chain, human resources (HR), and customer experience (CX) solutions in action, demonstrating how agentic AI drives real‑time intelligence, resilience, and enterprise‑wide adaptability.
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AI-led autonomous blobal business services (GBS)
In today’s fast-changing business and technology landscape, perpetually adaptive enterprises (PAE) will be ones setting the pace for the future.
At the heart of this transformation lies the vision of a future-ready, artificial intelligence (AI)-led autonomous GBS—a paradigm where the combined power of AI, agentic AI, and operating model innovation elevates operations to new heights.
The tenets of an autonomous GBS comprise human+AI teaming model, reimagination of processes, , intelligent choice architecture and connected organisation intelligence (COI). Together, these tenets enable humans and AI to work collaboratively for superlative outcomes. Intelligent choice architecture (ICA) guides decisions into action, while COI connects enterprise‑wide insights.
TCS’ GBS showcase
TCS is proud to take centre stage at Shared Services & Outsourcing Week (SSOW) 2026, one of the world’s largest shared services forums.
Over 1,000 GBS professionals from over 300 global enterprises will attend the event, which is a hub for cutting-edge ideas shaping the next frontier of business operations.
TCS will bring a groundbreaking and thought-provoking perspective on reshaping business operations in a dynamic business landscape and showcase its best-in-class capabilities, while also participating in insightful sessions and workshops throughout the event.
Thought‑leading panel discussion on GBS in supply chain
A 30-minute panel discussion on March 18 will focus on AI‑led business process reimagination and the evolution towards autonomous GBS in supply chain and procurement operations.
Ajith Thomas, global head of supply chain and sourcing and procurement at TCS, will moderate the session. It will see industry leaders from across the globe in attendance. The panellists will include Ashok Pai, senior vice president and global head, Enterprise Cognitive Business Operations, TCS, and James Wells, global chief supply chain officer, Royal Caribbean Group.
It will bring together industry experts and innovators from across industries and geographies to discuss the future of supply chain and GBS, share insights, and spark meaningful dialogue. It will be invaluable for supply chain and procurement leaders, digital transformation professionals, and business strategists looking to stay ahead of disruption and deliver meaningful, future-ready experiences.
Theme-based private lunch
TCS will host a theme‑based private lunch with about 15-18 senior executives.
This closed‑door session is designed to enable deeper customer engagement through targeted networking and peer‑level conversations, allowing TCS to position its thought leadership while advancing strategic discussions.
Experience the cutting-edge of autonomous operations at the TCS booth
At our booth, you will experience cutting-edge, agentic AI-powered solutions that are shaping the next generation of business operations with live demonstrations.
These solutions deliver autonomy, intelligence, and adaptability, enabling enterprises to thrive in an era of constant change.
The innovations on display will include:
Autonomous finance
Finance is evolving from transactional efficiency to strategic foresight. Autonomous GBS, powered by agentic AI, transforms finance into a proactive, self-learning function. By leveraging COI, finance operations gain real-time visibility and predictive insights. Coupled with ICA, decision-making shifts from reactive to anticipatory, enabling increased profitability, smooth cashflow, dynamic risk management and intelligent forecasting. This convergence moves finance from being a cost centre to a growth enabler, reducing risks and unlocking new opportunities.
Autonomous supply chain
Modern supply chains demand resilience and agility. Autonomous supply chain, driven by agentic AI, senses disruptions before they occur and responds with precision. ICA plays a critical role by framing optimal choices for inventory, logistics, and procurement in real time, while COI ensures decisions are informed by contextual intelligence across global networks. This synergy enables supply chains to continuously learn, adapt, and orchestrate operations seamlessly, turning volatility into competitive advantage and driving perpetual adaptivity.
Autonomous HR
Human resources (HR) is no longer just an administrative function. It is a strategic enabler of talent transformation. Autonomous HR, powered by agentic AI, personalises employee experiences, and predicts workforce needs with remarkable accuracy. COI provides a holistic view of talent and organisational data, while ICA ensures HR leaders make informed, bias-free decisions on hiring, engagement, and retention. Routine tasks run autonomously, freeing HR teams to focus on innovation and culture-building, creating a workforce that evolves with the enterprise. This approach ensures scalability, compliance, and agility, enabling enterprises to transform HR into a digital-first, strategic function.
Autonomous CX
Customer experience (CX) is the ultimate differentiator in a digital-first world. Autonomous CX, enabled by agentic AI, delivers intelligent, empathetic, and context-aware interactions across channels. ICA ensures that every customer touchpoint is optimised for choice and personalisation, while COI brings together insights from across the enterprise to create seamless, human-centric experiences. This synergy creates CX that is autonomous by design, and humane by intent.