TCS Cognix™ Platform: Building Service Resiliency & Business Agility

service

Highlights

Enterprises are focusing on creating digital communities to minimize risks and complexities in their IT operations and streamline integration of applications.
TCS Cognix Platform offers end-to-end IT infrastructure services across data center, digital workspace, and network and service management.
The ‘always-on’ Cognix Platform ensures 100% platform availability to enable business resiliency and comes with several levels of inherent security and regulatory compliances.

Overview

TCS research indicates 87% of CXOs believe using platform-based services will help their organizations become resilient and purpose-led.

As enterprises begin using digital technologies, there is a shift from seeking IT services from vendors to selecting transformation partners who add value to organizations.

TCS Cognix™ Platform is a transformational platform that focuses on providing service resiliency, business agility, and enhanced customer experience to organizations. It’s a modular, global, secure, multi-tenant platform offering standardized and futuristic IT services with integrated processes and technologies. This future-ready service delivery platform is based on TCS’ Machine First™ philosophy that allows customers to realize the value of artificial intelligence and machine learning by blending disparate interconnected business systems, processes, and infrastructure to drive smart decisions and transform operations.

SOLUTION

Drive service resilience, business agility and enhanced customer experience with futuristic IT services.

TCS Cognix Platform helps enterprises accelerate IT infrastructure transformations, enabling greater operational efficiency and agility through the following features:

Integrated operations: Enables integration through automated, agile, secure, and compliant operations across data center, digital workspace, and network and service management.

Ready-to-consume value builders: Uses 100+ out-of-box automation use cases and AI-ML-driven value builders across industries, enabling faster benefit realization with seamless integration of third-party tools.

Business contextualization: Helps tightly coupled IT and business operations predict, prescribe, and remediate performance issues or failures that can impact operations.

Metric-driven governance: Offers end-to-end ownership with agile, unified governance that helps to deliver resilient operations, adopting a zero-incident culture.

BENEFITS

Achieve synergized operations

With TCS’ Cognix Platform, businesses can reap the following benefits:

Increased business value
Faster and more secure response
Easy integration and rapid onboarding
Cost optimization

METRICS

90%

Prediction

Accuracy in predicting disruptions in business operations

100%

Availability

Platform availability with enhanced response speed

32%

Response Rate

Faster service desk response rate using TCS MFDM™

50%

Onboarding

Faster onboarding and simpler contracting

35%

MTTR

Decrease in overall mean time to repair (MTTR) leading to cost efficiencies

20%

Cost optimization

Cost optimization across integrated business operations

THE TCS ADVANTAGE

Ensure seamless integration of service models into businesses.

Modular, scalable solutions: TCS Cognix Platform is designed to deliver service resiliency, business agility, and enhanced user experience to organizations at optimized costs. Our Machine First Delivery Model (MFDM™) enables horizontal and vertical scaling and modular growth faster.
Contextual knowledge across domains: TCS’ AI automation masters across 14 industries offer extensive automation and IT expertise.
Flexibility and transparency: Our insights-based operations allow leaders visibility into the health of their operations.
Leadership in digital delivery solutions: TCS is recognized as the leader in next-generation infrastructure services by renowned global analysts, such as Forrester, Gartner, ISG, and HFS.

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