- Overview Press tab for submenu items
TCS is here to make a difference through technology.
Leading the way in innovation for over 55 years, we build greater futures for businesses across multiple industries and 55 countries.
-
Industries
-
Services
-
Products and Platforms
- Overview Press tab for submenu items
We deliver excellence and create value for customers and communities.
Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
-
About Us
-
Research & Innovation
-
Our Brand
- Overview Press tab for submenu items
Extraordinary expertise leads to remarkable results.
We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.
-
Customer Stories
-
Perspectives
-
Global studies
-
Topics
- Overview Press tab for submenu items
Want to be a global change-maker? Join our team.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
-
India
-
Americas
-
Asia Pacific
-
Europe and UK
-
Middle East and Africa
Overview
India
expand here
Americas
expand here
Asia Pacific
expand here
Europe and UK
expand here
Middle East and Africa
expand here
- Overview Press tab for submenu items
Find the latest news about TCS in our Newsroom
Get access to a catalog of the latest news stories from across TCS. Discover our press releases, reports, and company announcements.
-
Press releases
-
News alerts
-
Analyst recognition
Recent recognitions
View all -
Events
Upcoming events
16 Jun 2025 TCS at International Paris Air Show 2025View all11 Jun 2025 TCS at UK’s Future of Utilities Summit 2025 -
Media kit
- Overview Press tab for submenu items
TCS works hand in hand with world-leading investors.
Tata Consultancy Services LimitedNSE:TCSINR -
Management Commentary
-
Financials
-
News and Events
-
ESG
-
Resources
Overview
Management Commentary
expand here
Financials
expand here
News and Events
expand here
ESG
expand here
Resources
expand here
Top Results
Showing
10
01 - 07
-
Cognitive Business Operations / solution
You have these already downloaded
We have sent you a copy of the report to your email again.
Service
Cognitive Business Operations
This will open an overlay
Unlock Business Agility and Future-ready Operations with TCS
Our Cognitive Business Operations caters to enterprises’ digital transformation needs and helps them achieve business continuity and resilient operations.
Related Insights
Using next-gen tech like artificial intelligence, generative, and agentic AI, we help brands deliver hyper-personalized experiences to elevate customer journeys.
Solution
16 Apr 2025
This blog explains how mortgage lending is evolving in the metaverse, creating new opportunities in virtual assets and digital property markets. Learn more.
Blog
10 Jan 2025
TCS was at SSOW 2025 to showcase its global business services capabilities and how its generative and agentic AI-powered solutions are driving business process transformation.
Events
24 Feb 2025
Create seamless customer experiences.
CHALLENGE
Companies aim to provide excellent customer experience irrespective of whether the customer is connecting with the company through Voice call, Website, Email, chat, etc.
This requires integrating isolated CRM and business tools so that all customer information is in one place.
However, most enterprises utilize hundreds of applications that are custom-built, acquired from a third-party, part of a legacy system, or a combination thereof. Working in silos leads to inconsistencies in service.
TCS SOLUTION
TCS’ services for unified communication and contact centers integrate business components in one system.
Key features:
Customized IVR application development and integration: can be integrated with 3rd party applications to consolidate data in one system.
Reporting and CRM integration: any key data, including recent orders, account number, etc. can be accessed in a single dashboard.
Ticketing tool integration: allows auto preview of customer issues and complete issue tracking.
- Business tools (Customer DB, Customer business portal, etc.) integration: optimizes contact center.
Tools development and integration: custom developed business specific tools like Auto provisioning, Ticket analyzing, etc. can be integrated to achieve the customer SLA.
Multichannel and Social media integration: customers get a choice of contact options—voice, email, SMS, social media, etc.
BENEFITS
Integrate hardware, software, and sub systems from multiple vendors
Store customer data in a single, unified repository
Deliver seamless and omni-channel customer experience through integrated tools
Provide customized implementations with scripts and internal tools
Improve the system’s productivity
Harness data to manage creative outbound campaigns better
Related reading
1/4
Cognitive Business Operations
TCS Customer Experience Service: Ensuring Comprehensive CX Operations
Solution
|
16 Apr 2025
Opens in new tab
2/4
Cognitive Business Operations
Embracing Proactive HR Operations with Digital Friends
White Paper
|
11 Feb 2025
Opens in new tab
3/4
Cognitive Business Operations
Future-ready Supply Chain and Procurement Services
Solution
|
20 Dec 2024
Opens in new tab
4/4
TCS Supply Chain Services
Article
|
20 Dec 2024
Opens in new tab
Transformation starts here
Ready to unlock value with cognitive, integrated operations?
Talk to our experts
What’s on your mind?
We’re here to help! Tell us what you’re looking for and we’ll get you connected to the right people.
Looking for something else?
©2025 TATA Consultancy Services Limited
©2025 TATA Consultancy Services Limited
- Privacy Notice
- Cookie Policy
- Accessibility Declaration
- Disclaimer
- Security Policy
- California Notice at Collection
- Customize Cookies
