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TCS is here to make a difference through technology.
Leading the way in innovation for over 50 years, we build greater futures for businesses across multiple industries and 131 countries.
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We’re in it for good, driving positive change for the benefit of all.
Our expert, committed team put our shared beliefs into action – every day. Together, we combine innovation and collective knowledge to create the extraordinary.
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Extraordinary expertise leads to remarkable results.
We share news, insights, analysis and research – tailored to your unique interests – to help you deepen your knowledge and impact.
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Want to be a global change-maker? Join our team.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
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Service
- Cognitive Business Operations Cognitive Business Operations
Unlocking Business Agility & Future-ready Operations with TCS’ CBO
TCS’ CBO caters to enterprises’ digital transformation needs & helps identify key elements that enable business continuity & resilient operations. Know more.
Related Insights
A look back at the decade that was and what the future holds for the partnership in the Business 4.0TM era and for transformation in the utilities industry
Customer Testimonial
04 Aug 2020
With changing business dynamics, TCS encourages digitized financial accounting services to sustain growth. Read what other benefits TCS’ F&A services offer.
Customer Testimonial
12 Sep 2018
Christopher Day, Head of Outsource Management, Phoenix Group, talks about how TCS helped Phoenix Group remodels life & pensions line
Customer Testimonial
12 Sep 2018
Create seamless customer experiences.
CHALLENGE
Companies aim to provide excellent customer experience irrespective of whether the customer is connecting with the company through Voice call, Website, Email, chat, etc.
This requires integrating isolated CRM and business tools so that all customer information is in one place.
However, most enterprises utilize hundreds of applications that are custom-built, acquired from a third-party, part of a legacy system, or a combination thereof. Working in silos leads to inconsistencies in service.
TCS SOLUTION
TCS Unified Contact and Communication Solutions integrate business components in one system.
Key features of the solution include:
Customized IVR application development and integration: can be integrated with 3rd party applications to consolidate data in one system.
Reporting and CRM integration: any key data, including recent orders, account number, etc. can be accessed in a single dashboard.
Ticketing tool integration: allows auto preview of customer issues and complete issue tracking.
- Business tools (Customer DB, Customer business portal, etc.) integration: optimizes contact center.
Tools development and integration: custom developed business specific tools like Auto provisioning, Ticket analyzing, etc. can be integrated to achieve the customer SLA.
Multichannel and Social media integration: customers get a choice of contact options—voice, email, SMS, social media, etc.
BENEFITS
Integrate hardware, software, and sub systems from multiple vendors
Store customer data in a single, unified repository
Deliver seamless and omni-channel customer experience through integrated tools
Provide customized implementations with scripts and internal tools
Improve the system’s productivity
Harness data to manage creative outbound campaigns better
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01 Nov 2022
Transformation starts here
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