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Enterprise Applications / SOLUTION
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Superior customer experience powered by Salesforce
CHALLENGE
Consumers today expect a seamless, omnichannel experience while interacting with companies. They are looking for instantaneous, hyper-contextualized and consistent responses to their queries and complaints. However, legacy contact center infrastructure cannot cope with the rapidly increasing volumes of data received from multiple communication channels, including social media. That leads to unnecessary delays in resolution of customer complaints, eventually, deteriorating the customer experience and brand equity.
TCS SOLUTION
TCS’ Contact Center Transformation Services help companies optimize customer center processes with smart automation, robust systems and workflows, and Salesforce call center implementation accelerators. They include:
BENEFITS
TCS Crystallus™ Connected Cognitive Contact Center
Subscription Billing and Revenue Management for E-mobility
TCS Crystallus™ Service Logistics Offering
Boomi World 2025: Role of APIs in Enterprise Transformation