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Where adaptability meets advantage
At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
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We deliver excellence and create value for customers and communities.
Our expert, committed team put our shared values into action – every day. With the best talent and the latest technology we help customers turn complexity into opportunities and create meaningful change.
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Discover why customers choose TCS
We are a digital transformation and technology partner of choice for industry-leading organizations worldwide.
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01 Dec 2025 TCS at AWS re:Invent 2025View all28 Oct 2025 TCS Energy Forward Forum 2025 -
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Want to be a global change-maker? Join our team.
At TCS, we believe exceptional work begins with hiring, celebrating and nurturing the best people — from all walks of life.
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Enterprise Solutions
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Accelerate Enterprise Digital Transformation for Sustainable Change
We help align technology and investment goals and provide an enterprise digital transformation roadmap with intelligent solutions for sustainable change.
Related Insights
Join us at the AI World 2025 to know how TCS and Oracle are helping business optimize operations to drive innovation and transform the enterprise of the future.
Events
13 Oct 2025
TCS is an Innovator Sponsor for Dreamforce 2025 in San Francisco (October 14-16). This page is being created to showcase our sponsorship components to create awareness and drive audience to our booth.
Events
14 Oct 2025
Explore how TCS, with the help of IBM WebMethods suite of products, implemented an integration platform to accelerate Tata Electronics’ semicon journey.
Case Studies
15 Sep 2025
Superior customer experience powered by Salesforce
CHALLENGE
Consumers today expect a seamless, omnichannel experience while interacting with companies. They are looking for instantaneous, hyper-contextualized and consistent responses to their queries and complaints. However, legacy contact center infrastructure cannot cope with the rapidly increasing volumes of data received from multiple communication channels, including social media. That leads to unnecessary delays in resolution of customer complaints, eventually, deteriorating the customer experience and brand equity.
TCS SOLUTION
TCS’ Contact Center Transformation Services help companies optimize customer center processes with smart automation, robust systems and workflows, and Salesforce call center implementation accelerators. They include:
- Advisory services: Assess existing processes and engagement channels to pinpoint operational and technological gaps across customer service workflows
- Implementation services: Drive call center Salesforce integration with streamlined assessment, planning, design and high-quality implementation of industry-focused Salesforces solutions. Achieve application consolidation on Salesforce service cloud and augment existing processes and CRM interface with artificial intelligence
- Support services: Increase Salesforce ROI with reliable, 24x7 support focused on creating business value and enabling continuous improvement
BENEFITS
- Drive 360-degree contact center transformation with Salesforce
- Boost agent productivity by minimizing average handling time
- Deliver a well-rounded, omnichannel experience to improve customer engagement
- Ensure consistent quality of service to enhance customer retention
- Control agent attrition with well-defined processes and an intuitive CRM interface
- Gain visibility into customer interactions and call center performance metrics
- Automate manual, time-consuming and non-value adding activities
- Minimize operating expenditure with agent efficiency enhancements
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