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Enterprise Applications / SOLUTION
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Superior customer experience powered by Salesforce
CHALLENGE
Consumers today expect a seamless, omnichannel experience while interacting with companies. They are looking for instantaneous, hyper-contextualized and consistent responses to their queries and complaints. However, legacy contact center infrastructure cannot cope with the rapidly increasing volumes of data received from multiple communication channels, including social media. That leads to unnecessary delays in resolution of customer complaints, eventually, deteriorating the customer experience and brand equity.
TCS SOLUTION
TCS’ Contact Center Transformation Services help companies optimize customer center processes with smart automation, robust systems and workflows, and Salesforce call center implementation accelerators. They include:
BENEFITS
Croma automates customer service with Salesforce Service Cloud
Transforming Lexmark’s Digital Core with SAP S/4HANA
Generative AI in HR: Revitalizing the 3Ps of Employee Experience
TDSG Embarks on a Business Transformation Journey with TCS