Cognitive Network Operations
Helping telcos enhance efficiencies and customer experience with analytics-driven operations
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Going Beyond: CMI to Focus on Personalized Experiences for Growth
Read how CMI firms are going beyond the unknown and experimenting with new business models to deliver connected, immersive, and personalized experiences.
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CHALLENGE
With the emergence of hyper-connected environments and data-driven network operations, telcos have a slew of opportunities to improve service delivery and enhance customer experience. However, mining the raw data for actionable insights and decision making is a challenge, especially in a complex, multi-vendor network landscape.
TCS SOLUTION
TCS’ Cognitive Network Operations enables telcos to drive analytics-led operations. Key features include:
Single view of network: Single and correlated display of alarms with service view, which phenomenally reduces monitoring and troubleshooting effort
Fault and performance prediction: Predictive view of alarms and performance, with probability, to enable shift-left operations; combination of reactive and predictive tickets for economical resolution
Heuristic data analysis: Comprehensive view of fault configuration and performance data from the entire ecosystem of network functions to gauge user experience holistically
Auto-ticketing of network faults: Gets the feed from social media and contextualizes customer mentions to technically interpret the problems in network functions and issue automatic tickets
Exhaustive libraries for faster and precise implementation: Libraries of network faults and topologies to accelerate alarm grouping, correlation, root cause analysis, and impact analysis features
BENEFITS
Leveraging TCS’ Cognitive Network Operations, telcos can:
- Deliver superior customer experience.
- Conduct proactive fault detection.
- Drive efficient resource management.
- Lower operational costs.
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