With the emergence of hyper-connected environments and data-driven network operations, telcos have a slew of opportunities to improve service delivery and enhance customer experience. However, mining the raw data for actionable insights and decision making is a challenge, especially in a complex, multi-vendor network landscape.
TCS’ Cognitive Network Operations enables telcos to drive analytics-led operations. Key features include:
Single view of network: Single and correlated display of alarms with service view, which phenomenally reduces monitoring and troubleshooting effort
Fault and performance prediction: Predictive view of alarms and performance, with probability, to enable shift-left operations; combination of reactive and predictive tickets for economical resolution
Heuristic data analysis: Comprehensive view of fault configuration and performance data from the entire ecosystem of network functions to gauge user experience holistically
Auto-ticketing of network faults: Gets the feed from social media and contextualizes customer mentions to technically interpret the problems in network functions and issue automatic tickets
Exhaustive libraries for faster and precise implementation: Libraries of network faults and topologies to accelerate alarm grouping, correlation, root cause analysis, and impact analysis features
Leveraging TCS’ Cognitive Network Operations, telcos can: