Perpetually Adaptive Enterprise
At TCS, we don’t just help businesses transform. We help them become perpetually adaptive enterprises, built to evolve continuously and confidently in a world of constant change.
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Connect. Curate. Comprehend: Unlocking Value Beyond Boundaries
TCS helps businesses unlock value by enhancing digital experiences with AI and cloud technologies, driving sustainability and seamless connectivity. Learn how.
Related Insights
Watch the video to know how TCS helped Proximus migrate its Siebel app to OCI with AI enablement, powering digital sales and delivering omnichannel experiences.
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HIGHLIGHTS
- Proximus seamlessly migrated from a fragmented Siebel landscape to a unified, scalable OCI‑based platform with TCS, powering 24/7 digital sales with improved performance and resilience.
- The transformation boosted uptime from 98% to 99.9%, accelerated transactions, reduced outages, and optimized operational costs, enhancing both customer and sales‑team experiences.
- With the modernized Oracle Cloud foundation and TCS’s AI tools, Proximus is now poised to adopt advanced analytics, intelligent workflows, and generative AI to drive next‑gen business growth.
TCS partnered with Proximus to transform Siebel Sales application on Oracle Cloud Infrastructure (OCI), delivering unmatched availability, agility, accelerated time-to-market, optimized costs, and a foundation for AI-driven innovation.
Proximus, Belgium’s leading telecom provider, partnered with TCS to modernize its fragmented Siebel Sales landscape and deliver a seamless omnichannel experience. By migrating nearly 30 Siebel environments to Oracle Cloud Infrastructure (OCI) with Oracle Exadata Cloud Service, TCS unified the architecture into a resilient, scalable platform that now powers 24/7 digital sales.
The cloud‑based transformation boosted performance and availability, improving uptime from 98% to 99.9% and reduced operational costs. It also accelerated transactions, minimized outages, and strengthened customer and sales‑agent journeys. With the modernized stack in place, TCS is leveraging the Siebel GitHub AI Tool to drive faster, higher‑quality innovation.
Proximus is now building toward next‑gen capabilities using Oracle’s AI‑enabled ecosystem, focusing on advanced analytics, intelligent workflows, streamlined product lifecycle management, and higher order‑volume support for its growing B2B segment. Generative AI will further enhance sales and product development, ensuring agility and competitiveness in a rapidly evolving digital landscape.
Swipe LeftSwipe RightWhen you do a complex IT transformation or cloud migration, it’s crucial to have a partner with deep expertise in technology, who knows your past and understands where you want to go. TCS was that partner for this project.
Jeroen Verbruggen,
Chief Digital & Information Officer, Proximus
TCS powers Proximus Siebel Sales transformation on OCI
Jeroen Verbruggen, CDIO and Yves DeChilly, Director-BSS Platform share how Proximus partnered with TCS to migrate and modernize its Siebel app on OCI
Swipe LeftSwipe RightThe movement of Siebel Application to the cloud, we did together with TCS on the Oracle stack. It enables and gives us access to AI-enabled technology. And there is an appetite in the business to articulate and further develop GenAI use cases also in the sales activities using Siebel. And the Oracle product stack allows that. So we will be further exploring together with TCS, what opportunities we can reap in the years to come.
Yves Deschilly,
Director- BSS Platform, Proximus
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