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  • World over, retail is now balancing two critical tasks: first, making sure essential products reach customers in lockdown; and second, offering a shopping and working environment that is safe and secure for both shoppers and colleagues.
  • In trying to ensure that the pandemic didn’t derail the inside wheels of supply chain maintenance, vendor engagements, and business operations, M&S and TCS drew up further technology game plans. 
  • From ensuring that the consumer has a smooth shopping experience to quickly building a digital armor for employees in terms of network access and cyber security, to taking care of critical logistical issues such as the tagging and movement of physical devices from employee offices to their homes, the TCS and M&S IT teams had pulled off no ordinary feat.