Creating outstanding digital customer experiences

TCS Interactive is a proud platinum sponsor of Adobe Summit 2023.

We are thrilled to be back at Adobe Summit to share how we have helped our customers reimagine customer experiences and achieve better Return on Experience (ROX).

At TCS, we believe that the next era of value creation will be shaped by the quality of experiences companies create for their customers, employees, partners, and communities.

TCS Interactive at Adobe Summit 2023

Come meet us at Adobe Summit 2023 to learn how we create seamless experiences for your customers through our experience-first engagement approach.

TCS Interactive is also the Exclusive Bash Sponsor, which is the largest and most fun-filled evening event at Summit. TCS will host a VIP lounge for our employees and clients for networking and hospitality.

1. Breakout speaker session

   Honeywell Transforming Digital CX at Scale| March 22, 2023| 4:00-5:00 pm PDT

   Acquiring and engaging customers requires unrelenting customer focus, cultural shifts, a rock-solid governance structure, and a platform that is flexible enough to accommodate Honeywell's diverse businesses. Hear how TCS Interactive and Adobe partnered to help Honeywell do just that.

   Join us in Las Vegas and learn from our esteemed speakers how Honeywell:

   • Unified and modernized hundreds of websites to deliver digital CX
   • Created a highly personalized and connected customer journey
   • Delivered agility and speed empowering marketing, sales, and service

Speakers:

Ronak Naik, IT Director, Digital Marketing and Portals, Honeywell International

Steve Glass, Sr. Director, E2E Digital CX Transformation, Honeywell International

Sourabh Jain, CX Relationship Manager, Tata Consultancy Services

Natarajan Baskaran, Global Head - DXP Business, TCS Interactive, Tata Consultancy Services

Click here to register for session

2. Visit our booth #902

Step into an immersive world of technology that exemplifies the experience economy as we bring together Adobe Creative Cloud, Adobe Document Cloud, and Adobe Experience Cloud along with AI, personalization, and VR to deliver an end-to-end purpose-led experience.

Solution demos:

Connect with our team of solution experts, who are happy to share their points of view on the trending themes of experience-first commerce, customer data platforms (CDPs), and hyper-personalization that can bring value to your business. Also, watch out for our solution demos at the booth.

Experience-first commerce:

Increase the ease of doing business, reduce friction and help improve your brand's perception by delivering connected journeys and relevant content across channels. Our offering brings together TCS contextual domain expertise and various technology vendors to help you increase customer conversion and improve brand experience and share of wallet with analytics-driven insights.

Insights-driven engagement (CDP):

Build a 360-degree view of your customers, create actionable insights, and activate across customer touchpoints both offline and online in real-time. Rapidly realize hyper-personalized customer experiences while respecting their privacy, deliver connected journeys and relevant content across channels, and achieve key business outcomes.

Insights-driven marketing:

Understand anonymous visitor behavior when they explore choices and retarget personalized content. Use these insights to engage with your visitors in real-time and convert anonymous visitors to registered customers. Leverage partner ecosystems like hotel travel insurance, concierge services, and much more to deliver the end-to-end traveler experience.

Omnichannel solution for customer and employee experience:

Establish a digital presence with engaging personalized experiences, behavioral insights, and digitization of offline processes. Reduce acquisition costs by embedding personalization across the customer journey through streamlined onboarding, automated processes, guided assistance, digital signatures, and more.

3. Hospitality suite

TCS is hosting an exclusive hospitality suite at The Palazzo at The Venetian Resort for networking and meetings with TCS executives.

We look forward to seeing you at the event.