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Why convenience stores must reinvent themselves

4 MINS READ

Rena Agrawal

AVP and Sales Leader, TCS North America

Alistair Davidson

Senior Content Strategist, TCS Interactive

Highlights

  • With the rise in electric and autonomous vehicles, and changing customer expectations, convenience stores should pivot to become a point-of-experience for customers, not just a point-of-sale.
  • Convenience stores, which bore the brunt of the pandemic, are no longer simply about convenience. They must represent an experience steeped in safety for customers and communities. 
  • Enhancing customer experience through hyper-personalization is key to the future of convenience stores.