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Redefine customer experience in the metaverse

3 MINS READ

Scott Daniels

Head of Design Studios, TCS Interactive

Highlights

  • A fully functioning metaverse is probably 10 to 15 years away. If you want to lead the next revolution in customer experience, then be a brand that thinks beyond the present. This is undoubtedly the moment to get moving.
  • Applying AR and VR in a diverse business context—be it supply-chain logistics, retail, training, or healthcare—would be the next go-to thing.
  • CXOs and CMOs need to think bigger and further beyond boundaries than ever before.