Challenge

BNI needed to modernize IT setup to improve speed-to-market, enhance customer experience

Bahrain’s largest non-life insurance company BNI wanted to grow its business and gain better control of daily operations – particularly in its property and casualty lines of business. This could only be achieved with a strong, integrated IT setup that would track, manage, and negotiate information across a policy or claim lifecycle. BNI also wanted an e-commerce portal to facilitate B2B and B2C processing. BNI sought TCS BaNCS’ support to implement an end-to-end insurance solution that would address all functional and business requirements, be accessible ‘anywhere, anytime’, and provide a unified view to all stakeholders.  

Solution

BNI reimagines business processes with TCS BaNCS for Insurance

TCS BaNCS for Insurance was configured to suit BNI’s insurance, reinsurance, and accounting functionalities across personal and commercial lines for property and casualty insurance operations. The end-to-end solution:

• Supported product definition and sales, channel management, policy administration, and claims management, as well as customer management

• Integrated BNI’s reinsurance and accounting components

• Helped identify facultative placements after considering possible accumulation scenarios required during issuance processes

• Enabled direct issuance, generation of policies, and collection of premiums from customers online; a B2C web portal and B2B app for motor and travel insurance were integrated with the ecommerce portal

“What impressed us most about the TCS BaNCS solution was the delivery methodology, modularity of the system, and flexibility in designing products.” - Adrian Reid, IT Consultant, BNI