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NEW YORK | MUMBAI, June 16, 2025: Tata Consultancy Services (TCS), has been positioned as a Leader in the Gartner Magic Quadrant for Outsourced Digital Workplace Services (ODWS),[1] for the fourth year in a row.
The report evaluated the Ability to Execute and Completeness of Vision of 18 ODWS providers. According to the report, “Gartner defines the outsourced digital workplace services (ODWS) market as the capabilities required of a provider to deliver consulting, implementation and/or support services to end users who depend on endpoint devices and applications to conduct business. Services offered by ODWS vendors include integrated and ubiquitous digital workplace services to increase employee engagement, productivity and digital dexterity in support of the organization’s business strategy.” Among the 18 ODWS providers evaluated in the report, TCS was placed highest for its Ability to Execute.
“Today’s enterprises need digital workplaces that are flexible, intuitive, experience-oriented and empower employees. TCS delivers these future-ready solutions using AI and cloud,” said Krishna Mohan, Global Head, Cloud Business Unit, TCS. "We believe this leadership position is a reflection of our vision and ability to deliver impactful workplace transformation at scale for our clients."
TCS brings a differentiated digital workplace approach built on human-centric design, contextual knowledge, and accountable delivery. Key offerings that shape this connected and experience-driven workplace ecosystem include:
TCS Cognix™ for Workspace Services is an AI-powered human-machine collaboration suite designed to accelerate digital transformation and improve user experience by seamlessly integrating various workplace solutions through APIs, available to customers from day one. TCS Cognix™ for Workspace Services offers a suite of value builders including Tech-Enabled Onsite Support Services, Workplace Observability Center, XLA Framework, Design Your Own Workspace (DYOW), Enterprise Consciousness and Wellbeing Initiatives and Workstyle Analytics all designed to provide intuitive, immersive, and intelligent workspaces that enhance employee experiences, helping them achieve higher productivity levels without sacrificing personal time due to workplace inefficiencies.
TCS Cognix™ for Workspace Services is available in two tailored models to meet diverse customer needs. The first solution model offers an integrated toolset and service delivery approach, enabling a plug-and-play experience with built-in accelerators for value realization from day one. The package model is designed for customers with existing tool investments, allowing for seamless integration and optimization within their current workplace ecosystem.
TCS also provides a wide-ranging suite of consulting services that span the entire workplace services spectrum, emphasizing a cloud-first and digital-first approach. This model fosters a touchless, intelligent, and agile operational environment that drives superior business outcomes through the infusion of GenAI. Additionally, TCS helps companies to redesign workplace rituals by using its readiness, provision, illustration and deployment framework for Microsoft 365 Copilot or Google Gemini by identifying domain use cases and business solutions to accelerate the integration of GenAI into enterprise workflows.
"TCS is shaping the future of work by embedding AI into the digital workplace – leveraging strategic ecosystem partnerships, differentiated solutions like Cognix™, and our deep contextual knowledge," said Manav Sadana, Global Head, IT Infrastructure Services, TCS. "Our persona-driven solutions are designed to enhance employee experience, drive enterprise agility, and support environmentally sustainable ways of working—helping users work smarter and deliver greater impact."
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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
[1] Magic Quadrant for Outsourced Digital Workplace Services, March 2025